Press release -

QNET wins two Global Contact Centre Awards in Las Vegas

QNET’s Global Support Centre bagged two coveted Gold awards in the Top Ranking Performers in the Contact Centre World Awards 2012 held in Las Vegas, US.

Considered the Olympics of the contact centre industry, contestants are judged by industry professionals from around the world and go through a stringent qualification process at the regional level before they make it to the global level. 

QNET's Chief of Network Services, Malou Caluza from Hong Kong won the gold for Best Contact Center Executive / Director, while Head of Operations for QNET's Global Support Centre, Pushpalatha Balan from Malaysia, took home the second gold for Best Small Contact Centre (In house).

The Top Ranking Performer Awards, organised by the Global Association for Contact Centre Best Practices and Networking, are considered by many in the industry as the most prestigious and the only truly global awards and recognition program for the industry.

Earlier this June, QNET bagged nine awards at the Asia Pacific Customer Service Consortium (APCSC) 2011 Customer Relations Excellence (CRE) Awards held in Hong Kong. QNET took home four Corporate Awards – the Global Support Services of the Year (Direct Marketing), Integrated Support Team of the Year (Direct Marketing), Best Use of Knowledge Management of the Year (Direct Marketing) and Contact Center of the Year (Merit) apart from five others in the individual categories.

QNET Chairperson, Donna Imson said that this win is a testament to the company’s continuous commitment to revolutionising its customer experience.

"This recognition on a global platform endorses QNET’s continuous commitment to providing superior services to our millions of customers. These awards are also a recognition of our 24/7 multilingual Global Support Centre in Malaysia internationally. To have won a gold and ranked No.1 in the world is a huge honour and only strives to encourage our customer support executives to better the standards they have already set. We have a unique culture at QNET, and when we measure performance, we don't just look at quantity of calls handled, we look at quality, behavior, and professionalism too," Imson said.

QNET's Global Support Centre provides 24/7 support to customers from more than 160 countries in 26 languages.

Topics

  • Business enterprise, General

Categories

  • global support centre
  • contact center industry
  • contact center world awards 2012
  • malou caluza
  • customer service
  • qnet
  • network marketing
  • direct selling

QNET is one of the world’s fastest-growing online shopping and business communities, with upwards of six million customers and independent distributors around the world. As a global direct selling company, QNET has millions of successful distributors and satisfied customers, e-Stores packed with exclusive lifestyle brands, and an award-winning customer support center spanning the globe in 25 languages.

Established in Asia in 1998, QNET utilises the direct sales business model on a proprietary e-commerce platform to market and distribute its exclusive products. The company specialises in both everyday consumer brands as well as high-end luxury goods. QNET is a member of the Direct Selling Association in Malaysia, Singapore and the Philippines.