NORDIC BUSINESS TRAVEL AWARDS 2019

The best Nordic business travel providers 2019 were appointed at the Nordic Business Travel Awards at the H. C. Andersen Castle at Tivoli in Copenhagen on March 21st #NordicBTA, by the research institute Nordic Bench in cooperation with the four Nordic business travel associations (SBTA, FBTA, DBTA, NBTA).

And the winners are...

Best Airline: Finnair

Best Hotel Chain: Elite Hotels

Best Car Rental Company: Sixt

Best TMC: Berg-Hansen

Best Payment Solution: Eurocard

Best Code Of Condct: Quality Hotels

Topp 3 in each category

Airlines

• Finnair, Norwegian, Turkish Airlines

Hotel Chains

• Clarion Collection Hotels, Clarion Hotels, Elite Hotels

Car Rental Companies

• Europcar, Hertz, Sixt

Travel Management Companies (TMCs)

• Berg-Hansen, Carlson Wagonlit Travel, HRG Nordic

Payment Providers

• Diners Club, Eurocard, First Card

Code Of Conduct

• Clarion Hotels, Comfort Hotels, Quality Hotels

About the Nordic Business Travel Awards and the research institute Nordic Bench

Nordic Business Travel Awards is a new cooperation from last year between the research institute Nordic Bench and the four business travel associations DBTA, FBTA, NBTA and SBTA. The prize ceremony will be held at the annual "Nordic Business Travel Summit" which alternates between the four Nordic countries each year. On March 21st , 2019, the prize ceremony took place in Denmark during the drinks and dinner reception at the H. C. Andersen Castle at Tivoli, Copenhagen.

The basis for the award ceremony are corporate buyers and members of the four Nordic associations (DBTA, FBTA, NBTA and SBTA) that have assessed the travel suppliers the companies are using in the categories Airlines, Hotel Chains, Car Rental Companies, Travel Management Companies and Payment Providers for corporate travel management. The survey and award is based on the Net Promoter methodology, and the highest score in each award category wins.

However, the Nordic benchmark survey conducted by Nordic Bench is wider and broader than the basis for the actual award ceremony. In addition to the business travel associations’ member companies, the survey also includes other companies in the Danish, Finnish, Norwegian and Swedish market. In addition, the survey covers both the categories decision makers (in travel-related issues) and business travelers. The two categories assess their travel providers from different perspectives. The decision makers assess from a company perspective (industry drivers such as agreement / agreement terms, code of conduct, Sales / KAM / AM etc.), and business travelers assess the travel providers by industry segment specific drivers that differ depending on whether it is an airline, hotel, travel agency or payment provider. Both categories assess the travel providers based on Net Promoter Score (NPS), and some industry segments’ specific driving factors. The drivers provide an explanation of what drives customer satisfaction and NPS. This both for the industry as a whole, but also for each and every travel provider.