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Telavox launches new Contact Center Solution to simplify Omnichannel Communication
Malmö, Sweden, February 2022
Telavox, the Nordic UCaaS leader, is now launching its new contact center solution. This enables companies to manage all their customer communication across voice, email, chat, and social media in a unified way. It’s a completely new offering to both current and potential customers and an exciting step to broaden our scope in helping our customers with communication and automation.
Engaging with customers throughout the customer journey is the lifeblood of any company. Contact center solutions have traditionally been expensive, hard to implement and required a lot of specialised knowledge to configure.
Telavox’s new contact center solution changes this – enabling companies to merge their voice- and text-based customer communication in a unified view. This guarantees that enquiries are resolved quickly and no customer communication is lost.
“Building on Telavox’s history of voice, PBX, and live-chat, our contact center solution enables customers to accelerate their digital transformation journey with omnichannel capabilities,” says Viktor Karlsson, CEO and Founder of Telavox.
The contact center solution has a modern look and feel and is fully integrated with Telavox’s existing products. It brings dashboarding and statistics to both supervisors and agents, delivering insights to provide the best customer experience across all channels.
“Long gone are the days where customers have to repeat their issues to agents. Telavox’s contact center solution makes the information readily available as the agent interacts with the customer. This ensures faster customer resolution,” says Louise Gustafsson, Product Director at Telavox.
Telavox in a nutshell
Telavox is a Nordic UCaaS provider committed to enabling productive, enjoyable communication and collaboration in the workplace. Founded in 2002 and with headquarters in Malmö, Sweden, Telavox currently employs more than 420 employees. The Telavox platform has over 260,000 business seats.
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Telavox är ett mjukvaruföretag inom telekom med över 20 års erfarenhet av att främja givande samtal. Vårt huvudkontor ligger i Malmö och vi har anställda världen över.
