Press release -

EVERISE - WHAT THE NEXT-GEN BPO LOOKS LIKE

​27 February 2020, SINGAPORE – To help high growth companies scale across the globe, business process outsourcing (BPO) company, Everise, has integrated its acquisitions a single source solution. Their cutting-edge solutions include multilingual, native language voice intelligence solutions, AI-powered chatbots, virtual helpdesk assistants, as well as enabling pre-release field and beta testing of Internet of Things (IoT) products, among traditional services.

Headquartered in Singapore, Everise is a global experience company that provides end-to-end omnichannel customer service solutions for Fortune 500 companies and renowned unicorns. The company has a global partnership with Microsoft as well as a joint venture with Korean BPO giant, UBase in Malaysia.

“We have strived since our inception in 2016 to build a company that offers brands CX transformation across all their customer touchpoints, and today that is what we do,” said Sudhir Agarwal, Founder and Global CEO of Everise. “We are reinventing the BPO business model by enabling our clients to transform their consumers into fans and by driving passion for their products – because we offer a seamless, empathetic experience of their brand.”

A holistic customer experience is critical in today’s economy, because superior customer experience creates loyalty and drives sales. In 2018, Deloitte found that disruptive outsourcing is enabling competitive advantage and that robotic process automation (RPA) is gaining widespread acceptance across industries and functional areas. In fact, 72% of companies surveyed were considering using RPA.

“Currently, our deep domain expertise is in healthcare and we are moving into the ultra-high growth space of Connected Health. For tech companies, we are uniquely placed to deliver product experience (PX) solutions as we are the first BPO partner to offer a comprehensive line of Smart Home, IoT and software product focused services,” added Agarwal.

Everise CX (Customer Experience)

Previously known as C3/CustomerContactChannels, Everise CX is a premium multilingual, omnichannel support solution that works across voice, email, chat, AI-powered chatbots and video or social media. Native speakers with full proficiency in 20 languages are the backbone of CX and experience centers are strategically located across the Americas, Europe and Asia.

Everise DX (Digital Experience)

Everise DX (Hyperlab) offers a proprietary interactive Voice Intelligence solution to relieve pressure during peak inbound call times. The solution comprises an AI-powered chatbot and virtual assistant technology. It also helps improve new hire onboarding experiences as it can screen candidates or act as a virtual helpdesk assistant.

Sheena Ponnappan, Everise’s Chief People Officer, knows this from firsthand experience. She said, “We have 12,000 employees, over 10% of whom work remotely. To help with the onboarding process we deployed DX as new hire onboarding chat bots, which has resulted in reduced attrition rates and higher employee satisfaction (ESAT) scores.”

Everise PX (Product Experience)

Previously known as Trusource Labs, Everise PX offers pre-release field and beta testing on Internet of Things (IoT) products, from the unboxing experience through to determining how the user interacts with instructions and product installations. As well as troubleshooting, PX presents concise, specific guidance to fix potential issues by pre-empting a customer’s problem. Other value-added services that PX addresses are fraud detection and prevention for connected device makers, as well as content moderation.

As a company, Everise brings operational excellence and a cultural ethos of diversity, inclusion and sustainability, enhancing the customer experience. “Ultimately, we aim to ensure that a future exists technology is powered by people, is for the benefit of people and, where services are transparent when it comes to cost and their intrinsic value,” concluded Agarwal.

- END -

NOTES TO EDITORS

1. Images of, and interviews with Sudhir Agarwal are available on request

2. Read Sudhir’s biography: https://weareeverise.com/our-leadership/sudhir-aga...

Related links

Topics

  • Business enterprise

Categories

  • next generation outsourcing
  • mulitlingual
  • singapore
  • bpo
  • customer service
  • outsourcing
  • virtual helpdesk assistants
  • pre-release field and beta testing
  • everise
  • next-gen
  • disruptive outsourcing
  • ai
  • chatbots
  • native language voice intelligence solutions
  • iot

About Everise

Everise is a global experience brand extending CX transformation to enterprises from the Fortune 500 to the world’s most beloved unicorns to high growth tech startups. With 13 experience centers located strategically across five countries, Everise leverages the unique strengths of specific geographies and populations to provide partners with outsourced CX that is affordable, sustainable, agile, capable and fluent in over 20 languages. Learn more at weareeverise.com.


For media enquiries, please contact:

Illka Gobius, Pinpoint PR Pte. Ltd., illka@pinpointpr.sg, +65 9769 8370

For corporate enquiries, please contact:

Jade Randall, Senior Manager, Corporate Communications & Brand, Everise, Email: jade.randall@weareeverise.com 

Contacts

Sheree Tan

Press contact Associate +65 8313 9472

Hakim Ishak

Press contact Client Executive +65 8949 3040

Windy Oktaviani

Press contact Associate +62 811 910 9266

Ramilyn Laysa

Press contact Senior Associate +63 998 992 4925

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