Press release -

SMRT encourages good travel etiquette with introduction of Care Stickers and Priority Queues

As part of SMRT’s on-going effort to enhance commuter experience touch-points and encourage good travel etiquette, SMRT Trains and SMRT Buses will make available special Care Stickers for five groups of commuters who might require special care and attention: expectant mothers, senior citizens, parents travelling with infants, commuters with mobility needs and unwell passengers. Selected train stations will also see a new Priority Queue, to ensure that passengers in need are able to enjoy lift facilities more easily.

Care Stickers to Encourage Good Travel Etiquette

“Our bus and train services carry over 2.5million commuters every day and among them are some who might need some extra care. While passengers are generally courteous and are willing to offer seats to those in need, we feel that a sticker could help commuters identify and extend care more easily, particularly to expectant mothers, senior citizens, parents travelling with infants, commuters with mobility needs and unwell passengers” said Mr. Alvin Kek, Vice President, Rail Operations, SMRT Trains. He added that “the stickers will help us all ensure that we can easily spot passengers in need. But we do also hope that commuters will continue to extend care to others in need even if they are not wearing a care sticker.” 

Commuters may approach staff at all SMRT Passenger Service Centres along the North-South East-West and Circle Lines, and SMRT Bus Interchanges (Bukit Batok, Choa Chu Kang, Sembawang, Woodlands and Yishun) for a Care Sticker that corresponds with their special needs. Stickers are offered to passengers who genuinely need them, and we ask for considerate and responsible use of the stickers.


Trial of Priority Queues at Lifts

Also, as part of SMRT’s on-going effort to enhance its commuter experience touch points, we are running a trial that involves new floor stickers at the entrance to lifts at 12 selected MRT stations. These stations have been selected based on their proximity to medical facilities like hospitals as well as those with high traffic flow. The stations are Simei, Bugis, Outram Park, Buona Vista (both NSEWL and Circle Line Stations), Kent Ridge, Jurong East, Yishun, Novena, City Hall, Orchard and Tanjong Pagar. The new floor stickers point to new Priority Queues that cater to passengers who are in greater need of using lift facilities at our stations. We hope that both the Care Stickers and Priority Queues will work well together to encourage good travel etiquette amongst all our commuters.

Alongside mobile phone charging points that are being rolled out within the network, Care Stickers and Priority queues are among a series of new initiatives that SMRT is introducing to enhance travel experience. Commuters can be assured that even as we introduce these new, complimentary service enhancements, SMRT remains committed and focused on ensuring reliable train service through the procurement of new trains and on-going asset renewal programmes. These include the refurbishment and mid-life upgrade of existing trains, the re-signalling project, and the replacement of track systems including sleepers and the third rail.

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Subjects

  • Tourism

Categories

  • smrt travel good
  • smrt commuter experience
  • smrt customer service
  • smrt enhancement

SMRT Corporation Ltd (SMRT) is the leading multi-modal public transport operator in Singapore. SMRT serves millions of passengers daily by offering a safe, reliable and comprehensive transport network that consists of an extensive MRT and light rail system which connects seamlessly with its island-wide bus and taxi operations. SMRT also markets and leases the commercial and media spaces within its transport network, and offers engineering consultancy and project management as well as operations and maintenance services, locally and internationally.

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