Companies establish an institution to mediate in case of conflicts between crowd workers and signees of the Code of Conduct
Munich, 6 November 2017 – An institution for conflicts between providers and crowd workers – the Ombuds Office for crowd working. The eight signees of the Code of Conduct for Crowdsourcing will now be measured against the rules in these guidelines. Apart from Testbirds, the signees are appJobber, BugFinders, Clickworker, content.de, Crowd Guru, ShopScout and Streetspotr.
In January 2017, the companies published the second version of the Code of Conduct with more concrete guidelines together with the German workers’ union IG Metall and the German Crowdsourcing Association. This version contains, for example, amended guidelines regarding complaints by crowd workers. With the Ombuds Office the platforms go one step further: Crowd workers can now call upon the institution if they did not find a solution for a conflict bilaterally with the respective platform. There is a form online for these complaints: https://ombudsstelle.crowdwork-igmetall.de/en.html. The Code of Conduct and the form are available in German and English.
”The founding of the Ombuds Office is a signal towards our crowd workers: We are willing to be measured against our promises and actively support fair collaboration”, says Philipp Benkler, Founder and Managing Director of Testbirds. “As initiators of the Code of Conduct we intensively work on its further development, for example with the founding of the Ombuds Office. Furthermore we are an active member of the institution.”
The Ombuds Office consists of the following members:
- Dr. Silke Kohlschitter, judge at the labour court of Frankfurt and chairwoman of the Ombuds Office
- Robert Fuß, IG Metall board
- Susanne Reichert, Testbirds, representative for the Crowd working platforms, substituted by Dr. Arne-Christian Sigge, Content.de, if a complaint against Testbirds is submitted
- Thomas Andersen, German Crowdsourcing Association
- Olaf Hoffmann, representative for the crowd workers
The purpose of the institution is to establish a point of contact for crowd workers in case of an unsolved conflict and to make sure that the signees comply with the rules. The members aim at solving conflicts within three months.
The members of the Ombuds Office who represent the platforms and the crowd workers are part of the institution for one year and the seat of the crowd worker is drawn. The representative for the platforms is determined unanimously by the signees of the Code of Conduct. All the others are permanent members. Thus the Ombuds Office ensures a fair and independent view on conflicts, which includes all relevant perspectives.
Further information about the Crowdsourcing Code of Conduct is available on: www.crowdsourcing-code.com
Testbirds was founded in 2011 by Philipp Benkler, Georg Hansbauer and Markus Steinhauser. Today, the company has over 100 employees. Other than its headquarters in Munich, there are now offices in Amsterdam, London and Stockholm, franchises in Hungary and Russia and sales partners in Italy and North America. Under the slogan, “Testing 4.0 – The Next Generation of Quality. Powered by Crowd & Cloud Technologies”, Testbirds investigates software for user-friendliness and functionality issues by using crowd and cloud based technologies. With over 250,000 registered testers located in 193 countries, Testbirds is one of the world’s leading crowdtesting providers. The company also utilises cloud based technologies to support customers in optimising their digital products. The combination of the two testing methods delivers a unique portfolio that takes the quality of software to the next level. For its innovative approach to software testing, Testbirds has received many awards.
Testbirds is a winner of the start-up competition, “IKT-Innovativ”, the Best-of-mobile Awards 2013 and the IT-INNOVATION Award 2014. According to McKinsey, Google and Rocket Internet, Testbirds is one of the Top 10 B2B Scale-ups within the framework of the Digital Top 50 Award 2016. The company has received the German Innovation Prize 2017 by Accenture, EnBW and Wirtschaftswoche and has been acknowledged as Revenue Growth Champion 2018 by the news magazine FOCUS. As BITKOM partner Testbirds actively participates in diverse committees. When founded and during further development of its portfolio, Testbirds was funded by the Federal Ministry of Economics and Energy. The company shows social responsibility through its initiative towards fair working conditions in the crowdsourcing industry. More information about that can be found at www.crowdsourcing-code.com.