Insurance revenues reach £3.6bn for Allianz in the UK

Allianz UK reports 28.4% increase in operating profit to £224.3m

Half-year results for Allianz Group released today reveal that the organisation achieved revenues of £3.6bn across Allianz UK, Allianz Commercial, Allianz Trade and Allianz Partners.

Key highlights for Allianz UK in the first six months of the year include:

• Announcing business wins including VetPartners, Volkswagen Financial Services UK (VWFS) and Sainsbury’s Bank
• Creating one Allianz UK claims function to unite expertise
• Celebrating Allianz Engineering Inspection Services’ 100^th anniversary
• Delivering transformation programmes benefitting customers and employees
• Achieving excellent customer feedback including What Car? and Gracechurch

Colm Holmes, Chief Executive Officer, Allianz UK said:

“I am pleased with the performance so far this year. The increase in profitability is an obvious highlight but this just represents the outcome from the extensive investments we have been making in our business over the past two years. Our focus remains on disciplined, profitable growth and through our always advancing technical expertise and pricing capabilities we are seeing the results of that approach.

“Our strategy to expand our distribution in personal and commercial is beginning to deliver tangible benefits to our underlying business and is evidenced in numerous ways including our new partnerships with brands such as VWFS UK and Sainsbury’s Bank. In Commercial we have continued to see impressive growth in our targeted mid-market segments. Our broker community has expanded as we continue to build closer relationships with our broker partners of all sizes. At Allianz we value each and every one of those relationships and will continue to build mutual innovative market solutions in the future.

“Our business transformation programme and investment in simplification and digital trading is beginning to be truly felt across the business as we work to make our interactions with customers and brokers smarter and faster. So far this has included projects that have revolutionised our telephony systems, and the outcomes of our systems thinking programmes including a new approach in Commercial property claims that has led to a 25% reduction in processing times. These are only two examples of many programmes and there is much more to come in the second half of 2025 as we continue to transform to become fit for the future.

“These advancements are being well received and our customers and brokers are offering positive feedback across all metrics. I’m delighted that Allianz Commercial has kept loyalty leader status as part of the global net promoter score results and that Allianz Personal were awarded the Which? Best Buy Car Insurance award 2025. For the second year in a row, Britannia Rescue has been named the Best Breakdown Service by What Car? which demonstrates that our customers understand that we’re there for them when they need us the most. “

Financial Highlights
Allianz's insurance businesses in the UK

Segmental Highlights

Allianz UK Personal

• The trading environment continues to be challenging, with both motor and home markets continuing to soften but profitability has been maintained and actions are being taken to address market conditions.
• Highlights for H1 included new partnerships, product enhancements and Allianz UK’s car and home insurance policies earning a 5-star Defacto rating, the highest possible.
• The business will continue to invest in data and pricing capabilities to drive technical excellence as well as focusing on growing the UK brand.
• The continued focus on disciplined pricing and investment in customer service has strengthened our position and enhanced our strong customer loyalty.

Allianz UK Commercial

• The commercial market is highly competitive but our agility in pricing and trading means that we are on track to achieve our ambitions and drive profitable growth.
• Articulating our risk appetite and continuing to utilise the strength of Allianz Commercial through broker relationships have been key factors behind our success in the first half of the year, alongside digital advancements such as self-service options for digital trading and mid-market brokers.
• During H2 the highly-anticipated new trading platform will launch with implementation initially rolled out for digital products. This will transform the way brokers interact with us and how we process mid-market requests making business easier for colleagues, customers, brokers, and suppliers.

Allianz UK Specialty (Pet)

• Allianz Specialty continues to perform strongly in a competitive and challenging market.
• During H1 product enhancements were made to simplify the customer experience and partnerships were announced with VetPartners and Medivet.
• Focus for H2 is the continuation of transformation projects that will support customers across multiple distribution channels and contribute to Petplan retaining its Most Trusted Pet Insurer status.

Outlook for H2 2025

Colm Holmes continued:
“It’s been a good start to the year and I’ve no doubt that we’ll maintain our momentum as we move into H2. The market remains fiercely competitive, and we are seeing the results of operating in a soft market alongside lingering inflationary factors, but the actions we’ve taken to form and establish Allianz UK are working and will enable us to respond to these customer and market demands in a more agile way.

“We’re working smarter, adapting to shifting customer and market dynamics through strategic partnerships and we’re winning new distribution deals based on our brand, and the digital self-serve capabilities we are building. We’re embracing technology that will make us simpler and easy to do business with whilst continuing to invest in our people to maintain and develop the technical excellence that we’re known for.

“I’d like to thank all my colleagues for their continued dedication and enthusiasm, not only for supporting our customers and broker partners but also for their communities. In the first year of our partnership with Barnardo’s we’ve raised over £350,000 and that money will make a tangible difference to the lives of young people and their families across the UK. I also congratulate my Allianz Engineering Inspection Services colleagues who are celebrating 100 years of business. This is a huge milestone and a credit to their expertise that we maintain our #1 engineering inspection market leader status.

“We will continue to deliver on our transformation and focus on disciplined underwriting. Last year we came together to lift our ambitions as ‘One Allianz’ and are now in delivery mode to give our customers, brokers, and clients a smarter and simpler experience as part of a strong Allianz UK.”

[ENDS]

Notes to editors:
Definition: Total Business Volume is the premium received by the business for both insurance and non-insurance operations.