Press release -
Petplan launches innovative Cover Certainty tool for veterinary practices
Petplan, the UK’s No.1 pet insurer, has unveiled a new digital tool that allows veterinary teams to get Cover Certainty for their clients; quickly confirming their client's insurance details, allowing them to make informed treatment decisions without delay.
This new digital solution, accessible through Petplan's veterinary portal, petplanvet.co.uk, allows veterinary teams to instantly check their client's insurance policy. By simply submitting a Cover Certainty request the digital process provides real-time confirmation to the vet and the customer if the condition will be covered. It also provides information such as how much cover for vet fees is remaining on the policy and what the customers excess is, which saves the customer or vet needing to call Petplan to check this information themselves.
43% of all the calls to Petplan’s dedicated Vetline are from practices checking their client’s cover status. By offering Cover Certainty, Petplan aims to improve the experience for both customers and vets by saving time and allowing treatment decisions to be made sooner resulting in faster care for pets.
What’s more, the Cover Certainty tool is available 24/7, providing crucial support during emergency situations, including out-of-hours care on evenings or weekends, ensuring pet owners can make timely treatment decisions.
Jo Maclennan, Director of Trading at Petplan, commented: "The introduction of Cover Certainty creates a speedier, simplified process that gives vets and customers the insurance information they need to make treatment decisions with confidence. Petplan pay 98% of all the claims we receive but we recognise the financial uncertainty customers sometimes feel when they are needing to make treatment decisions for their pet. This new tool brings certainty earlier in the process giving customers and vets confirmation that financial support is available for that condition. Initial pilots within practice have suggested providing Cover Certainty before treatment is a huge help to the veterinary team”
To find out more or to submit a Cover Certainty request for your clients, go to petplanvet.co.uk
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Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain including Allianz Insurance.
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The Allianz Group is one of the world's leading insurers and asset managers with around 128 million* private and corporate customers in nearly 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 776 billion euros** on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage about 1.9 trillion euros** of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2024, over 156,000 employees achieved total business volume of 179.8 billion euros and an operating profit of 16.0 billion euros for the group.
* Including non-consolidated entities with Allianz customers.
** As of December 31, 2024.
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