News -

Meet ComAround at the HDI 2014 Conference & Expo in Orlando

ComAround will participate at the HDI 24th Annual World Conference for Technical Service & Support in Orlando, April 1-4, 2014. We will present ComAround Zero™ and web-based self service. Welcome and meet us at stand 326.

More than 2,300 elite professionals will be getting together for the most comprehensive training conference in the Technical service and support industry. Visitors can take part in training sessions, listen to keynote speakers, and get the opportunity to network. 

HDI, a UBM Tech company, is a global IT service and technical support association and the industry's premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices.

Read more about HDI 2014

Related links

Topics

  • Data, Telecom, IT

Categories

  • zero level support

Contacts

Related content

  • Major interest in ComAround Zero™ among companies and organisations

    11 months of the year have passed, and we can confirm that our new web-based self-service solution, ComAround Zero™, has been very well received in both Sweden and Norway. As the service has become more mature, more companies and organisations have recognised its benefits and chosen to make the move to ComAround Zero™.

  • A look back over the year reveals trends ahead of 2014

    As 2013 draws to a close, in the midst of preparations for the festive period and looking ahead to 2014, I’d like to reflect on past and current trends in the areas of user support and customer service. My reflections are based on the personal “reconnaissance” I’ve carried out in order to keep up to date with new developments and to monitor how companies are managing their customer service.

  • Zero Level Support – The support organisation's new secret!

    Common challenges facing a Support Manager or Head of Support (designations vary from company to company) nowadays are to review their value and to enhance the value of their organisation. So what is it that defines value for a support organisation nowadays? And why is Zero Level Support mentioned as a value-adding opportunity for support organisations?

  • HDI Orlando – “Level Zero” på allas läppar

    Efter att ha tillbringat tre dagar på världens största event för helpdesk och service desk, HDI´s konferens i Orlando, kan jag konstatera att amerikanska företag och organisationer just nu har ett stort fokus på att införa Level Zero support, det vill säga support en nivå före first line där användarna kan hjälpa sig själva.

  • HDI Orlando – "Level Zero" on everyone's lips

    After spending three days at the HDI conference in Orlando, the world's largest helpdesk and service desk event, I can say that American companies and organisations are currently focusing strongly on introducing Level Zero support, which is the level before first line where users can help themselves.

Enter your email address to follow ComAround

When you choose to create a user account and follow a newsroom your personal data will be used by us and the owner of the newsroom, for you to receive news and updates according to your subscription settings.

To learn more about this, please read our Privacy Policy, which applies to our use of your personal data, and our Privacy Policy for Contacts, which applies to the use of your personal data by the owner of the newsroom you follow.

Please note that our Terms of Use apply to all use of our services.

You can withdraw your consent at any time by unsubscribing or deleting your account.
Check your inbox

Email sent to __email__. Click the link there to follow ComAround.

Okay