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Chatty Bus Champion Lee Harvey
Chatty Bus Champion Lee Harvey

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250 bus passengers get chatty in Go North East campaign tackling UK’s loneliness epidemic

Around 250 people took advantage of a new initiative to combat loneliness this week (Tuesday 29th January 2019) as Go North East’s ten-strong team of ‘chatty champions’ boarded over 30 buses travelling across the region in a bid to get people talking.

Their one-day mission was to encourage passengers to strike up conversation and have a natter with a neighbour, in response to research revealing that three in 10 Brits go at least one day a week without speaking to anyone.

The ‘chatty’ team was on three of Go North East’s most popular services – the Angel 21 which servesDurham to Newcastle, the Castles Express X21 from Bishop Auckland and the X9 and X10 from Newcastle to Middlesbrough - and engaged with people of all ages and walks of life.

Opting whether or not they wanted to chat by picking up a badge when boarding the bus, feedback from passengers was overwhelmingly positive. Chatty champion Pat, who was travelling on the Angel 21, explained: “One lady told us we’d made her day and she wished we were on board all the time. Another, called Lauren, explained she had mental health issues and autism and that we were the only people she had spoken to in over a week. She thought the chatty bus was a fantastic idea that she would love to see happen again.”

One gentleman commented: “I’m going to Gateshead now and I’ve been to town this morning. I get this bus every day. Pat is the first person to ever come and talk to us on the bus.”

The move by the award-winning company, comes after the research, undertaken by ComRes on behalf of Greener Journeys, found that almost two in three people admit to feeling lonely, particularly younger people. The poll of 2,000 people also highlighted that a third of those surveyed deliberately catch the bus to have some human contact while two thirds of bus users believe the bus creates strong community ties.

Martijn Gilbert, managing director of Go North East, concluded: “The feedback from passengers and our champions really highlighted how loneliness has become a common problem in today’s society and we’re so pleased to see how well it has been received across our region. We’ve already had requests asking when our next Chatty Bus Day will be and it’s certainly something we’re looking at for the future.”

More information about the Chatty Bus initiative can be found by visiting




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On the Go since 1913

Around 175,000 journeys are made on Go North East bus services every day to travel around this wonderful region. Travelling to work or education, to visit friends and family, to have a night out, or to visit one of the region's many tourist and leisure attractions.

For over 100 years, Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley.

Employing over 2,000 local people, with a fleet of almost 700 buses and coaches and an annual turnover of £100m, the company is the regional subsidiary of the Go-Ahead Group plc, one of the UK's leading providers of passenger transport.

Go North East
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NE8 2UA Gateshead