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Mandy Davies, Go North East's new Service Delivery and Control Manager, in the bus company's Service Delivery Centre
Mandy Davies, Go North East's new Service Delivery and Control Manager, in the bus company's Service Delivery Centre

News -

Go North East appoints new Service Delivery and Control Manager to improve customer journeys

Go North East, the region’s largest bus company, has appointed Mandy Davies into the newly created role of Service Delivery and Control Manager to help the company improve upon its existing high levels of operational performance to customers.

Mandy joins from Blackpool Transport where she was previously Head of Operations and has a wealth of experience in public transport delivery and customer service spanning some 26 years.

In the new role, Mandy will lead the company’s Service Delivery Centre of 3 duty managers and 13 supervisors, also assisted by 8 bus station supervisors, to deliver services across the operator’s 700 strong fleet of buses.

Mandy will be responsible for helping the company improve operational performance, efficiency and customer satisfaction, as well as working across Team GNE and with local authority partners to optimise operating infrastructure and service plans.

Commenting on her appointment, Mandy said: “I’m delighted to be joining Team GNE given its great reputation across the industry and taking on the challenge of a larger operation with a mix of town, city and interurban express operations. I’m already aware of much of the fantastic work that goes on at Go North East and I can’t wait to get started.”

Martijn Gilbert, Managing Director at Go North East, added: “We are delighted to have Mandy join us from Blackpool Transport where I know she was a long-standing and well-regarded member of their high-performing team. She brings a wealth of experience with her and we look forward to working together to build upon punctuality and customer satisfaction scores, which are already independently recognised as some of the best in the country, to deliver even better bus service and adapt to the many changes faced by bus operators today.”

To find out more about Go North East, visit




On the Go since 1913

Around 175,000 journeys are made on Go North East bus services every day to travel around this wonderful region. Travelling to work or education, to visit friends and family, to have a night out, or to visit one of the region's many tourist and leisure attractions.

For over 100 years, Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley.

Employing over 2,000 local people, with a fleet of almost 700 buses and coaches and an annual turnover of £100m, the company is the regional subsidiary of the Go-Ahead Group plc, one of the UK's leading providers of passenger transport.

Go North East
117 Queen Street
NE8 2UA Gateshead