Long-Term Customer Speaks Out Against TakePayments’ Poor Service and Misleading Sales Practices

A London-based business owner has publicly criticised TakePayments, citing misleading sales tactics, outdated technology, and a complete lack of support from account manager Michael.

After over two years as a TakePayments client, the business recently purchased an API service under pressure to sign on the same day. The account manager, Michael, assured that the API included Apple Pay, Klarna, and Google Pay integration. However, these payment options were not included — each required a separate registration process.

Adding to the frustration, delivery of the API took three weeks, during which no assistance was provided to complete integration. When the customer attempted to cancel due to the misleading information and poor service, TakePayments refused, citing an 18-month contractual term.

Michael’s communication has been minimal and unhelpful. After sending a generic email stating:

“This code pack is for a hosted payment solution as you requested and competitive with other providers at current. Unfortunately we cannot cancel your agreement as you are in your contract for 18 months,”
he failed to return follow-up calls and ignored requests for further discussion.

Customer service representatives offered a 50% discount for the next year as a gesture of goodwill, but even this process was mishandled. The initial document sent for signing contained errors, and the corrected version was sent in a format that would not open — leading the customer to suspect deliberate obstruction.

“This experience has been deeply disappointing,” said the business owner. “We were misled at the point of sale, left without technical support, and have been met with dismissive and obstructive behaviour when trying to resolve the matter. I cannot recommend TakePayments to any business looking for transparent and reliable service.”

The case highlights the importance of transparency and accountability in the payment processing industry, as well as the risks businesses face when pressured into contracts without adequate due diligence.