Better than ever online help for housing queries goes live

People using the Moray Council’s housing service are now able to manage more online than ever before thanks to a raft of improvements to the website.

Council tenants who want to report a repair or pay their rent online, private landlords seeking registration, housing support and information on a range of topics is now more accessible and user-friendly.

Collaborative working between staff in housing, ICT and communications teams has transformed the housing section of the website.

Online tools have been specially developed to allow customers easy access to housing information, and filling out forms will soon be available online so that applications and requests can be seen and processed much more quickly.

In addition to the user-friendly layout, the key benefit for housing and property customers is instant access, 24/7, to a range of services without the restriction of the Moray Council’s office opening hours.

Richard Anderson, Head of Housing and Property, said: “The work carried out by the ICT and housing teams is designed around our service users and the changes to the website will make it easier for them to reach the information they need. Our customers will also save time by managing their housing needs online at any time of the day or night.

“We welcome feedback on the changes and will continue to listen to our customers to shape the service going forward.”