News —
Horizon Replacement Programme: supplier decision update
Post Office has today announced that it has awarded contracts to two new suppliers as part of the ongoing programme to replace Horizon and transform technology throughout its branch network. The new suppliers are Accenture and One View Commerce (OVC).
Accenture will work closely with Post Office and Fujitsu, transferring the knowledge, ways of working and key people to enable them to take over operation of the Horizon system. In parallel, both Accenture and One View Commerce (OVC) will be working together to build the replacement systems to deliver a modern solution that meets the needs of postmasters and our internal teams into the future.
These contract awards are part of the wider five-year Post Office transformation plan which will deliver a digitally enabled, more sustainable business.
What happens next
As part of the procurement process, we will now enter a mandatory standstill period with the suppliers, followed by contract signature, which is expected to be early June. During this period, we are limited in the level of detail we can share.
The priority is to maintain continuity and avoid disruption throughout the transition. Postmasters and partners will be kept informed throughout the process.
What this means
- There are no immediate changes for branches, postmasters, partners or Post Office colleagues.
- Day‑to‑day operations remain the same.
- Fujitsu will continue to support the Horizon system during the transition until their formal exit date.
We will share updates as plans progress.
