Press release -
Post Office confirms major remuneration uplift for postmasters from April 2026
Post Office has announced one of the most significant increases in postmaster remuneration in recent years, setting out further details of its ‘New Deal for Postmasters’ as part of its five‑year Transformation Plan.
From April 2026, postmasters will benefit from higher revenue shares across core products, strengthened incentive payments and targeted branch support — reinforcing Post Office’s long‑term commitment to improving the sustainability and profitability of its network.
Under the changes, banking and travel products will now deliver a minimum 55% revenue share to postmasters, while all other products will deliver at least 50%, ensuring postmasters’ income grows in line with customer demand. The remuneration uplift forms part of Post Office’s ambition to increase postmaster remuneration by £250 million by 2030.
Further enhancements include improvements to the Operational Excellence Incentive (OEI), which will rise from 5% to 5.5% in Apriland increase again to 6% later in 2026, alongside the introduction of a new metric incentivising effective stamp stock management.
Post Office has also confirmed:
- A 4% temporary top‑up on main variable rates for Mains branches, paid monthly for 12 months from April
- No reduction in fixed remuneration for SPSO branches
- A significant product‑specific uplift, with travel money card commission increasing from 40p to £5 per card for all branches
Postmasters received detailed remuneration information on 2 April 2026, alongside a Ready Reckoner enabling branches to understand the expected local financial impact.
Chief Revenue Officer Dominic Grounsell said postmaster remuneration remained a strategic priority.
“Delivering a meaningful uplift in postmaster remuneration is central to the New Deal for Postmasters,” he said. “These changes ensure postmasters receive a fair, proportionate reward for the essential services they deliver and are properly supported to grow their businesses.”
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About the Post Office
- With over 11,500 branches, Post Office has the biggest retail network in the UK, with more branches than all the banks and building societies combined.
- Post Office is helping anyone who wants cash to get it whichever way is most convenient. Partnership with over 30 banks, building societies and credit unions means that 99% of UK bank customers can access their accounts at their Post Office.
- Cash withdrawals, deposits and balance enquiries can be made securely and conveniently over the counter at any Post Office; and the biggest investment by any organisation or company in the last decade is being made to safeguard 1,400 free-to-use ATMs across the UK.
- Post Office is simplifying its proposition for Postmasters with a focus on its cash and banking; mails and parcels; foreign exchange; and; bill payments services.
- Research has found that visits to the Post Office help drive another 400 million visitors to other shops, restaurants and local businesses equating to an estimated £1.1 billion in additional revenue for High Street businesses.
- 99.7% of the population live within three miles of a Post Office; and 4,000 branches are open seven days a week.
