Press release -
Post Office secures five-year agreement to continue operating Banking Hubs
- Commencing in January 2026, the new long-term arrangement confirms Post Office and postmasters role as trusted operators of Banking Hubs.
- The agreement supports Post Office’s mission to safeguard access to cash which is essential to millions of people and businesses on UK high streets.
- Post Office was the founding partner in developing the Banking Hub concept and operates all 200 hubs opened to date.
Post Office has signed a new five-year agreement with Cash Access UK to continue operating Banking Hubs across the UK. Post Office already operates 200 Banking Hubs and will play a central role in delivering on the Government’s ambition to have 350 Banking Hubs operating by the end of this Parliament.
With millions of people and small businesses relying on access to cash every day, Post Office branches alongside Banking Hubs, are increasingly becoming the only place for many local communities and small businesses to do their everyday banking as bank branches continue to close across the country.
The five-year contract starts on 1 January 2026 and extends the successful partnership with Cash Access UK. The contract coincides with the start of the Post Office’s new Banking Framework agreement with 30 of the UK’s largest banks and building societies. These agreements ensure that local communities can continue to access and deposit cash at thousands of Post Office branches across the UK.
Ross Borkett, Financial Services Director at Post Office, said: “Access to cash in the UK has and always will be underpinned by the Post Office network.
“I'm delighted that this agreement renewal with Cash Access UK ensures our long-term commitment to work together as we and our postmasters continue to play an important role in delivering on the Government’s commitment to have 350 operating Banking Hubs by the end of this Parliament. We believe that there’s scope for many more Banking Hubs to be opened and operated by our highly experienced postmasters who already provide access to cash to customers every day in their post office branches.
“Banking Hubs simply wouldn’t exist without the Post Office’s role in developing and operating them. Postmasters are at the heart of their local communities offering outstanding service and are the natural partner to operate Banking Hubs given their expertise when it comes to providing face-to-face everyday banking services. This new Banking Hub agreement, alongside our new wider agreement with the banks, both of which come into effect on 1st January, safeguards the UK’s access to cash for the next five years.”
Earlier this month, the 200th Banking Hub was opened in Billericay, marking an important milestone for both Post Office and Cash Access UK. Post Office looks forward to its continued partnership with Cash Access UK to continue to grow the footprint of Banking Hubs across the country.
Find out more about Banking Hubs and where they are located here: https://www.postoffice.co.uk/bankinghubs
Find out more about the Post Office’s Banking Framework agreement with the banks here:
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About the Post Office
- With over 11,500 branches, Post Office has the biggest retail network in the UK, with more branches than all the banks and building societies combined.
- Post Office is helping anyone who wants cash to get it whichever way is most convenient. Partnership with over 30 banks, building societies and credit unions means that 99% of UK bank customers can access their accounts at their Post Office.
- Cash withdrawals, deposits and balance enquiries can be made securely and conveniently over the counter at any Post Office; and the biggest investment by any organisation or company in the last decade is being made to safeguard 1,400 free-to-use ATMs across the UK.
- Post Office is simplifying its proposition for Postmasters with a focus on its cash and banking; mails and parcels; foreign exchange; and; bill payments services.
- Research has found that visits to the Post Office help drive another 400 million visitors to other shops, restaurants and local businesses equating to an estimated £1.1 billion in additional revenue for High Street businesses.
- 99.7% of the population live within three miles of a Post Office; and 4,000 branches are open seven days a week.
