Sitecore Positioned as a Visionary in Gartner’s Multichannel Campaign Management Magic Quadrant for Second Consecutive Year

London – June 5th 2013 – Sitecore, a global leader in customer experience management software, today announced it has been positioned by Gartner, Inc. in the Visionaries Quadrant of the 2013 Magic Quadrant for Multichannel Campaign Management (MCCM). According to Gartner, companies considered to be “Visionaries” drive the market, with a strong vision for where the campaign management market is headed. In addition, these innovators set the strategic direction for the market and demonstrate the innovative capabilities that the market will eventually adopt.[1]

Sitecore believes that being recognised by Gartner for the second consecutive year is due to the company’s continued growth in digital and multichannel marketing and for its Web campaign management capabilities including the orchestration of campaigns for digital channels, such as websites, landing pages, microsites, email, mobile sites, adaptive print and social media.[2]

According to the Gartner report, digital marketing continues to fuel the multichannel campaign management market. New approaches to campaigns, such as real-time social and mobile offers, as well as the rising need of content marketing to support interactions, will drive this market forward. Additionally, Gartner finds that digital marketing budgets totaled 2.5% of revenue and will increase 9% this year. [3]

“This has been a transformative year for Sitecore as we evolve our multichannel campaign management solution to further deliver on our promise of creating value for our customers,” said Michael Seifert, CEO, Sitecore. “Gartner has recognised Sitecore as a Leader in the web content management (WCM) market for the past three years and we are excited to be recognised for a second year by Gartner as a Visionary in the emerging multichannel campaign management market, which is a critical initiative for CMOs today. We are committed to continuing to work with our partners to define this market and allow our customers to create inspiring digital marketing experiences for their audiences.”  

Gartner defines multichannel campaign management as processes that enable companies to define, orchestrate and communicate offers, both inbound and outbound, to customer segments across multichannel environments, such as websites, mobile, social, direct mail, call centres and email. This approach can include integrating marketing offers/leads with sales for execution. Basic campaign management includes functionality for segmentation, campaign execution and campaign workflows. Advanced analytic functionality includes predictive analytics and campaign optimisation.[4] 

As one of the most visionary customer engagement management companies, Sitecore sets a strategic direction for the industry and demonstrates innovative capabilities for multichannel campaign management through the Sitecore Customer Engagement Platform (CEP). Sitecore’s CEP is the industry’s only unified solution for delivering multichannel marketing that’s relevant, immediate and fully integrated across all channels. Sitecore’s CEP brings together multiple components – content management, digital marketing, engagement automation and analytics, and business processes – into a single unified software suite, which marketers use to deliver outstanding results.

[1] “Magic Quadrant for Multichannel Campaign Management,” by Adam Sarner and Julie Hopkins, May 30, 2013, pages 22-23.

[2] “Magic Quadrant for Multichannel Campaign Management,” by Adam Sarner and Julie Hopkins, May 30, 2013, page 1.

[3] “Key Findings From U.S. Digital Marketing Spending Survey, 2013,” by Laura McLellan and Yvonne Genovese, March 6, 2013, page 1.

[4] “Magic Quadrant for Multichannel Campaign Management,” by Adam Sarner and Julie Hopkins, May 30, 2013, page 1.

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About The Gartner Magic Quadrant

Magic Quadrants provide a graphical competitive positioning and offer visual snapshots of a market's direction, maturity and participants. The Magic Quadrants depict markets by using a two-dimensional matrix that evaluates vendors based on their completeness of vision and ability to execute.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Sitecore

Sitecore is the global leader in customer experience management software for delivering the marketing that matters most – highly relevant content and personalised digital experiences that delight customers, increase loyalty and drive revenue.  With Sitecore’s fully unified, powerful, and easy-to-use software suite, marketers can focus on engaging customers instead of managing data – to deliver experiences that are relevant, immediate, and integrated across channels.  More than 3000 of the world’s leading brands – including American Express, Carnival Cruise Lines, easyJet, Heineken, LEGO, Microsoft, and Nestle – depend on Sitecore to help them deliver the meaningful interactions that win customers for life.

Media Contact:

Roman Skuratovskiy

Edelman for Sitecore

Roman.skuratovskiy@edelman.com

+1 650-762-2835