Teleperformance is making outsourcing deliver for UK banks

Teleperformance is making outsourcing deliver for UK banks

As latest research reveals banks are outsourcing back office processing duties at an accelerated rate, Teleperformance, the UK’s leading contact centre and back office processing outsourcer, reports an increased demand and continues its investment in these services.

Debbie Phillips, Manager of Back Office Solutions at Teleperformance, says; “UK banks face increasing pressure to cut overheads whilst maintaining customer service standards. One of the benefits of outsourcing is to free up working capital.  A number of our financial and investment clients are making significant cost savings as well as being recognised and awarded for excellent customer service which involves handling complex enquiries for bank accounts, investment products and efficiently processing high volumes of applications and payments.”

Teleperformance has developed services specifically to meet the whole range of banks outsourcing needs from secure areas with CRB checked agents to leading document management systems, scanning, dataprocessing and technology solutions. It has also recently invested a further £400,000 to enhance its OCR/ICR scanning capabilities for written applications and all documentation relating to account opening and payment processing.

Teleperformance’s clients include National Australia Bank Group, F & C Investments and the Financial Services Authority (FSA). This year their work for F & C Investments was industry benchmarked the best overall for customer service out of 50 call centres for the second year running.  It was also ranked top in the financial services sector and found to be one of the best for email customer service. 

Teleperformance is accredited with ISO/IEC27001:2005 and was recently awarded for the second year the PCI DSS level 1 with auditors commenting; “Teleperformance’s continued success demonstrates the highest levels of card data security and we have no hesitation in recommending them as the outsourcer of choice.”

For a limited period only Teleperformance is offering a full back office processing assessment worth c.£25,000 for UK financial services companies.   Details are available by emailing debbie.phillips@teleperformance.co.uk or calling on 01530 419500.

Note to Editors:

• Teleperformance is the world’s leading contact centre outsourcer.  For more information visit www.teleperformance.co.uk
• For media enquiries please contact Tina Stanley, TSA PR Tel +44 (0) 1491 410250 or email tina@tinastanleyassoc.com
• Research from MarketsandMarkets August 2010