TORI takes a pragmatic approach to IT Service Management

TORI works with global financial institutions to implement solutions that fit within their existing business and IT culture. The company draws upon the experience of individuals who in the past have held senior Service Management positions within Financial Service organisations. This brings with it a blend of industry standards, combined with relevant experience which manifests itself into the adoption of a pragmatic approach to solve IT Service Management issues.

Chris Harris, Head of IT Service Management at TORI, explains what is different about its approach: “Many organisations believe that implementing a new Service Management tool will be the solution to their problems. This is not the case: the tool is only as good as the processes that wrap around it and the processes are only as good as the people who use them.”

Accordingly, TORI uses specialist technology Alliance Partners and trusted Associates to deliver Service Management improvement programmes appropriate to business needs, whilst remaining responsible for the delivery and management of the overall assignment.

The Challenges of Change
Significant improvements can be made to IT Service Management by introducing the disciplines and standards within ITIL tempered with pragmatism based on the practical experience and knowledge of TORI consultants. TORI’s well-established improvement programmes focus not only on the implementation of technology and processes but also the cultural change aspects essential to the successful adoption throughout the organisation.