Press release -

Residential Property Tribunal Service (National): Latest survey shows RPTS achieves high satisfaction ratings from customers

The Residential Property Tribunal Service (RPTS), which provides independent tribunal services to leaseholders, tenants and landlords, is celebrating its improved performance. The results are from the six-monthly customer survey which covers October 2009 to March 2010.

These latest results from a survey carried out by GfK NOP indicate that overall satisfaction rating has risen four points to 72 per cent. This is just above the RPTS’s target of 70 percent.

The GfK NOP results indicate that the main improvements were in the scores for administrative staff where there were eight and nine percentage point increases in favourable scores for approachability and courtesy, knowledge and communication.

The survey also suggests that the clarity, accuracy and suitability of written information provided have also improved.

Michael Ross, Chief Executive said:

“I am delighted by the latest figures and would like to congratulate the Regional Managers and their teams for securing this improvement in spite of the pressures caused by increasing numbers of our more complex case types. This is the bottom line for our customer care and very good it is too. We are determined not to rest on our laurels and will continue our work to ensure that we achieve these results year on year.”

Notes to editors

1. The Residential Property Tribunal Service is the public body that can decide many Rent and Leasehold disputes. It provides a fair, unbiased service used by thousands of Landlords, Tenants and Leaseholders every year.

2. More information can be found at

3. GfK NOP is a major international market research company. Its experienced research teams deliver high quality, consistent information, analysis and insight for both UK and international markets. More information can be found at:


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  • gfk nop