MDS: MDS launches Intelligent BSS to help communication service providers drive long-term market growth

MDS, an award-winning provider of enterprise customer experience management solutions for communications service providers, today announced the launch of its Intelligent BSS solutions portfolio.

Intelligent BSS from MDS is an integrated solution model designed to support CSPs in the drive for market growth by focusing on two distinct service delivery enablement areas – new generation analytics capability and creating BSS agility across the customer experience lifecycle.

MDS Intelligent BSS combines three of MDS’ solutions under one umbrella, giving CSPs the modular ability to move rapidly in launching new BSS capabilities, with minimal risk. The solutions involved include MDS BillAnalyzer, to provide best of breed e-billing and analytics capability; MDA Lavastorm to provide analytic capabilities across all business processes in a single workflow; and MDS Customer Management Platform (CMP), providing rapidly deployable integrated provisioning, rating, billing and CRM capability to support business and MVNO capabilities.

The Intelligent BSS model is more than the sum of its product parts. Under the MDS “BSS as a Service” model, the solution combines sophisticated business process analytics and dynamic process orchestration to simplify data, process and system interchange. This enables CSPs to realise the immediate benefits of improved time-to-value, cost-efficiency and customer experience, as well as offering a clear line of sight to longer-term strategic objectives, in particular the need for ‘light-touch’ transition to Next Generation IT and business models.

Drew Rockwell, CEO of MDS and MDA, commented, “There is no doubt that the communications market landscape has changed where we have seen CSPs move closer to retail models fuelled by mobile content and the internet. MDS Intelligent BSS is about the next chapter of evolution, where the retail principles we have seen emerge must be applied to help drive next generation business growth across key market segments and focus areas, such as the business segment and Unified Communications.”

Mark Mortensen, Principal Analyst at Analysys Mason added, “Communications Service Providers are investing in software systems that have demonstrated ability to deliver operational effectiveness and promote business growth strategies. Customer experience is the key aspect that links these two drivers and is defining the requirements of today’s leading CSPs. Agile BSS solutions enable CSPs to develop their business customer segments, exploit the MVNE/MVNO business model and launch into new vertical markets and geographies – all key components for long-term growth.”

About MDS 
MDS is a global provider of award-winning enterprise customer experience management solutions for service providers. MDS enables customer-centric organizations to differentiate and grow by delivering process innovation, service efficiency and optimal business performance across the areas of customer experience and customer revenue management.

MDS specialise in providing software solutions for service providers to effectively serve their business customers, enabling the agility to get closer to the most complex customers in the management of customer care and billing. MDS enable this through a solutions portfolio that contains e-billing, e-care and customer management solutions that manage the complete customer experience from initial order, through account management and billing, without disrupting existing system assets.

Headquartered in the UK, MDS has offices in North America, Europe and Asia-Pacific. Customers include Vodafone, BT, Telefónica O2, and Talk Talk Business. MDS is part of the Martin Dawes Technologies Group which also includes its sister division MDA, leaders in business process analytics solutions.

For more information please visit www.martindawessystems.com. 

For further information contact: 
Octopus Communications for MDS 
Erin Hunter/Zuzana Bielikova 
T: 08453 700655 
E: mds@octopuscomms.net