Numara Software, Inc.: The World’s Most Widely Installed Help Desk and Asset Management Solution, Numara Track-It! Just Got Better

Numara Track-It! 10 Family of IT management solutions help SMBs benefit from increased efficiencies and improved customer service

Working to meet the varied IT management needs of small to medium businesses, Numara® Software, Inc., a global leader in service management and PC lifecycle management solutions for IT professionals, today announced the availability of its latest version of Numara® Track-It!®, family of integrated IT management solutions including: Numara Track-It! HelpDesk; Numara Track-It! Inventory; Numara Track-It! Change; Numara Track-It! PC Migrate; and Numara Track-It! Remote. The Track-It! family includes improvements that empower help desk administrators and IT managers to optimise the management of incidents, problems, change requests and IT assets. It is designed to increase efficiency, improve productivity and customer service, and maximise ROI across the entire organisation. 

With this new release, the Track-It! 10 family delivers even greater value to IT help desks. Track-It! HelpDesk now offers a brand new web interface for technicians, easier installation options, fully integrated work order scheduling, optimised user experience and productivity improvements. A new product, Track-It! PC Migrate, has also been added to the Track-It! family. Operating system deployments and software upgrades will be easier than ever before with a simplified way to capture and migrate user profiles.

“I’ve been a long-time devotee of Numara Track-It! and am thrilled with the improvements that Numara Software continues to make,” said Terolyn Phinsee, project manager, MemorialCare Health System. “Numara Software is sensitive to my many needs on the help desk, and also keenly aware of all of the employees’ needs in this dynamic hospital environment. By helping me put resources directly into the hands of my busy customers, I am assured that everyone is able to concentrate on what is most important to us – our end-users and our patients.”
Numara Track-It! 10 family key benefits and features include:

Accessibility Anywhere, Anytime

•The new web interface for technicians, Track-It! Web, allows access to Track-It! HelpDesk, Inventory and Knowledge Base from any location, from any computer, at any time; all that is required is a web browser. Whether it is Google Chrome, Mozilla Firefox, Internet Explorer or another browser entirely Track-It! Web supports all of them. Track-It! is unlike other help desk solutions which require IT technicians to log on to the solution from a specific PC, severely limiting their mobility and overall ability to efficiently manage their work orders. Furthermore, managing work orders as well as inventory is instantaneous due to the web availability, which eliminates any type of down time or wait period. This new feature gives technicians the flexibility and freedom of location, allowing for easy management and instant access to work orders, solutions and IT assets.

Increased Efficiencies

•Help desk technicians are equipped with the scheduled work order feature to ensure all requests, routine maintenance tasks and other issues are properly performed on time and never forgotten. With Track-It! HelpDesk Scheduled Work Order, IT can define and manage lists of work orders and repetitive tasks, automatically creating and assigning work orders and reminders to ensure the work is completed. 

•Track-It! 10 incorporates new installation options designed to make it even faster and easier to install Track-It! than before. With the ability to choose default settings, IT can avoid unnecessary delays caused by not knowing what options to select. 

•A new addition to the Track-It! family, Track-It! PC Migrate, enables IT administrators to seamlessly implement a company-wide initiative, such as migrating a new Windows® Operating system, or individual PC changes and upgrades, without disruption or extended end user downtime. The Track-It PC Migrate solution automatically preserves and migrates user profiles to ensure productivity levels remain intact and calls to the help desk are kept to a minimum. 

Optimised User Experience

•The expansion of the Track-It! Knowledge Base solutions continues to improve customer service and reduce costs. With the ability to mark solutions as public or private, IT controls access to its solutions database, ensuring that security is maintained. 

•Track-It!’s newly designed Self Service web portal is easy to use and navigate, giving users the means to submit a work order, check on work order status, read and learn from knowledge base solutions, enter change requests, and more. Improved screen layouts and dynamic grids are user friendly and customisable, allowing for the most important customer information to be featured. 

“With a vast network of six hospitals, I’m constantly on the move and frequently need immediate access to help desk activity or the hospitals’ inventory and assets,” continued Phinsee. “I’m grateful for new features like the web interface for technicians which allow me to no longer be tied to one PC. Instead, I can perform help desk tasks from any web browser, no matter where I am in the network. This means I’m much more efficient and no longer need to write things down on a to-do list.”

At a time when many businesses are seeking help to manage changes in technology, personnel and service requests, simple-to-use help desk and IT asset management tools are essential. Housed on a single platform for easy installation and customised with the ability to “turn on” other Track-It! capabilities, Track-It! provides a family of IT management applications that meet the constant demands of the help desk, yet greatly improve service delivery to end users.

“Numara Software is constantly improving its product portfolio to provide the tools and solutions that best meet the demands of SMBs,” said David Weiss, Numara CEO and president. “Armed with the Track-It! 10 family of products the IT department is a fast and flexible organisation that is able to respond to the wide-ranging needs of its end users. From migrating user profiles to new operating systems to initiating work orders on the web, the Track-It! family provides a nimble solution that keeps our customers ahead of the changing technology landscape.” 

Numara Track-It! 10 is available immediately as a fully integrated family of products designed to automate and streamline specific IT challenges including help desk, inventory, change management, PC migration management, remote control, purchasing and bar code. Interested customers can download a free 30-day trial with full functionality at www.numarasoftware.co.uk/track-it/download/?prod=tihd. For more information on these new features and the Track-It! family of products and solutions for help desk and IT asset management, please visit www.numarasoftware.co.uk/track-it/ or for more information on Numara Software please contact Laura Bennett, EMEA Marketing Manager, at laura.bennett@numarasoftware.com.

About Numara Software, Inc.

Numara Software is a leading provider of integrated IT management solutions for Desktop Management, PC Lifecycle Management, Security & Compliance, Help Desk and Service Desk. Designed to optimize IT management, Numara FootPrints and Numara Track-it! collectively support more than 50,000 customer sites and nearly 20 million IT assets worldwide. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies. For more information, visit:www.numarasoftware.co.uk

For further information:

Paula Elliott
C8 Consulting Ltd for Numara Software
+44 (0) 118 9001132
paula@c8consulting.co.uk