SouthwestCRM: SouthwestCRM Launches Hedron4 for Charities, a CRM and On-line Community Portal

SouthwestCRM has delivered innovative software solutions to the SME marketplace for several years and today is pleased to announce the availability of "Hedron4 for Charities". Hedron4 is a complete suite of business applications hosted in the cloud to help a charity or not-for-profit grow its membership, build an online community and process online donations more efficiently. At the heart of Hedron4 is a database that is built upon the World's leading Open Source CRM solution, SugarCRM. SouthwestCRM has extended this to include a web-based "community portal" and document management system.

Many not-for-profit organisations need to keep in regular contact with a large number of people. Be it via email newsletters, direct mail or online. Hedron4 for Charities simplifies this process while at the same time offering charities a rich set of features to help retain members and find new ones. Simon Leek, founder of SouthwestCRM, says “Open Source technology is ideal for charities that need to keep their operating costs down but at the same time need suitable systems to help build a loyal following. Hedron4 delivers a feature rich application at a fraction of the cost of a traditional solution”.

Hedron4’s “out-of-the-box” features include a secure own-branded website portal where members of the charity's can log in, update their contact details, view and register for events, donate and subscribe to plans, chat with other members via forums and download charity-specific documents. Contact details that are updated in the portal are ‘synchronised’ with the SugarCRM customer database. Simon goes onto say “the great thing about Open Source technology, is the thousands of developers out there who have created useful add-ons so if a charity has a specific need that is not available out of the box, chances are, their needs can be met quickly and cost effectively. Users are no longer constrained by locked-in software that does not ever quite fully meet the needs of the charity”.