Voice Tech: How It's Taking Over the World
Voice technology is clearly hot stuff right now. We are increasingly seeing consumer devices controlled by voice such as Amazon’s Alexa and Google Home, helping to improve convenience and efficiency of mundane tasks. As technology becomes more advanced and intuitive, we’re going to be increasingly reliant on voice as an input - in fact, 50% of all searches will be voice searches by 2020 according to comscore. And brands are paying attention. Banks, retailers and big consumer brands are seeing the value of teaming up with tech like Alexa to allow customers to order products, engage with content or check their bank balance using their voice.
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Wiraya is an Automated Customer Interaction software that dramatically improves your customer experience KPIs. The fully managed solution generates the optimum blend of voice, text and gamification to the action of your players. Started in Sweden in 2008, Wiraya now has a presence in Stockholm, Malta and London, working across industries with a number of Europe's largest brands as clients. We have processed over 100 million interactions to date.