Adder Launches 24/7 Elite Service for Mission-Critical KVM

Addresses customer demand for round-the-clock support and rapid replacement

• Global 24/7 access to Adder technical support engineers
• Introduces advanced hardware replacement program
• Guarantees 4-hour callback outside of business hours
• Prioritizes support callback

Cambridge, UK, 13 January 2020 – Adder Technology, a specialist in connectivity solutions and high performance IP KVM, today announced its Elite Service, a new addition to its industry-leading Professional Services portfolio. The new service gives worldwide customers with mission-critical KVM, 24/7 access to Adder’s highly-skilled technical engineers along with an advanced hardware replacement scheme and guaranteed 4-hour call back time.

The Elite Service complements Adder’s existing Professional Services range which already comprises enhanced product warranties, training programs, commissioning and implementation support and pre-sales consultancy. The service backs Adder’s high-quality hardware and software solutions with a tailored support service designed to meet customers’ individual needs.

Sokol Mukaj, head of system monitor and control at Albcontrol, Air Navigation Services of Albania, said of the Elite Service, “In the Air Traffic Control industry, the chance of a mission-critical network failure is unlikely, but the impact could be significant. In order to avoid disruption, it’s essential that we are in control of all resources in all scenarios. Adder’s reliable remote-access solutions provide automated and instantaneous failover and the introduction of the Elite Service means we can rely on dedicated support whenever we need it.”

Moayad Saidan, audio visual specialist at Gulf Business Machines commented, “We design and support turnkey command and control center solutions for mission-critical Network Operation Centers throughout the Middle East, all of which have unique and demanding requirements. The adoption of KVM solutions enables our customers to achieve faster incident response times. Now, Adder’s new Elite Service provides additional reassurance, resilience and value to their organization.”

Neil Hillier, SVP sales and marketing at Adder, said, “Our flagship ADDERLink™ INFINITY range has been globally adopted by large enterprises for mission-critical deployments because of its quality and reliability. The introduction of the Elite Service gives these customers the additional confidence that, as they grow and evolve, they will be supported by our expert teams around the clock. At Adder, we believe in partnering with our customers and providing top-flight service for the whole of their deployment – from start to finish.”

The Elite Service Program is available to all Adder customers. For more information, please visit www.adder.com/proserv/elite

Related Materials

• Find out more about Adder’s range of Professional Services
• Discover Adder’s Elite Service

Keywords

Adder Technology, ADDER Professional Services, ADDER Elite Service, IP KVM, KVM, ADDERLink™ INFINITY