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Passengers invited to help shape the future of Great Northern and Thameslink

Press Release   •   Aug 12, 2015 09:49 BST

Rail companies Great Northern and Thameslink are creating a Customer Cabinet board to help passengers shape the future of their services.

Owning company Govia Thameslink Railway (GTR) is looking for passengers to share their knowledge and views to help deliver tangible benefits to both Thameslink and Great Northern services.

GTR Chief Operating Officer Dyan Crowther said: “This important voluntary board offers a unique forum where views can be shared and practical ideas for improvement can be put before senior managers. We’ll give the cabinet the necessary support and a budget for self-generated projects.

“We are looking for people with constructive opinions, a desire to support and develop our services and make a real difference.

“This is a great opportunity for anyone who is interested in shaping the future of GTR and contributing to the transformation of passenger services.”

The types of projects the board may consider getting involved in include how we communicate with passengers or improving the service and facilities at particular locations or improving our engagement with passengers and the local communities we serve.

Anyone interested in joining the Customer Cabinet should apply by 25 August either online or call Angela Okello, Customer Engagement Manager, on 020 8929 8600 for a postal application form.


Notes to editors

For more information call 03454700789 or email

Govia Thameslink Railway

Govia Thameslink Railway (GTR) began running Thameslink (Bedford to Brighton, Sutton and Wimbledon) and Great Northern (London to Peterborough, Cambridge and King’s Lynn) rail services on 14 September 2014. A small number of services and stations previously operated by Southeastern transferred to GTR in December 2014 and on 26 July 2015 the Southern and Gatwick Express routes were incorporated into the franchise. GTR is now the largest rail franchise in the UK in terms of passenger numbers, trains, revenue and staff: GTR carries about 273 million passenger journeys per year, employs around 6,500 people and generates annual passenger revenues of approximately £