Elstree & Borehamwood Thameslink station team members welcomed a group of older passengers with accessibility needs to help them travel with confidence on the railway.
Station manager Marc Asamoah held two events last week to involve customers with specialised needs when travelling, and invited members of a local community group, called 'DR96' along with town and borough councillor Patricia Strack.
The groups were escorted on a trip to London St Pancras, shown how to use the ticket machines, and introduced to the accessibility carriages on Thameslink services. The carriages are centrally-placed on every train making them easy to find and in central London there is level access via platform humps allowing people to board and alight unaided.
Marc said: "I am keen involve my team to help bring confidence to those who need it.
"The feedback I've received from both those groups was very positive - people said the tour was very informative, as they didn't realise they could alight at St Pancras without a ramp."
Govia Thameslink Railway
Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:
- Thameslink – cross-London services between Bedford/Peterborough/Cambridge and Brighton/Horsham/Littlehampton/East Grinstead, and between Luton/St Albans and Sutton/Wimbledon/Rainham; plus services between London and Sevenoaks
- Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
- Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
- Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria