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Sussex commuters sentenced after bogus compensation claims

Press Release   •   Feb 11, 2016 06:29 GMT

Press release from British Transport Police:

Two passengers have received suspended sentences and ordered to do unpaid work after falsely claiming delay compensation.

They were also told to repay a combined total of more than £6,000 to Southern Railway.

The two researched delayed trains online then submitted claims for delays, despite never travelling on the services.

A man and a woman were both handed suspended sentences, ordered to do unpaid work and given hefty fines after being caught submitting a huge number of fraudulent delay claims.

Steven Martins, 49, and Nicole Phillips, 42, both of Pulborough, Sussex, pleaded guilty to fraud by false representation at Highbury Magistrates Court on 22 January after an investigation by our officers found fraudulent claims totalling thousands of pounds.


Martin was handed a 2-year prison sentence, suspended for 12 months, ordered to pay Southern Rail compensation of£3,500 and told to undertake 180 hours unpaid work.

Meanwhile Phillips was sentenced to 18 months in prison, suspended for 12 months. She was ordered to repay £2,600and was also given 120 hours unpaid work.

Both were also ordered to pay £85 costs.

Deliberate scam

Speaking after the sentencing, PC Michael Stephenson said: “This was a carefully-organised and deliberate scam designed to defraud thousands of pounds from the railway industry. Phillips and Martins researched services that qualified for delay compensation on the internet.

“They managed to arouse suspicion after submitting an unusually large number of claims. CCTV was produced that clearly showed they had already made their journeys into London for work and hadn’t been anywhere near the delayed services at the time.

“This was an operation designed to defraud the railway of thousands of pounds set aside for passengers who have been genuinely inconvenienced by delays and disruption. Ultimately it is the travelling public who lose out through increases in fares to cover the cost of bogus claims like these.

“We hope this sends a clear message to anyone thinking of abusing the claims system in future.”

Serious fraud

Stella Morris, Head of Security and Revenue Protection Strategy for Southern Railway, said: "We welcome genuine claims for delays to journeys of 30 minutes or more. However, this case demonstrates that if you abuse a scheme to compensate rail passengers who are delayed, it will be treated as serious fraud and you will be prosecuted.

“Govia Thameslink Railway worked hard with British Transport Police to uncover this fraud and will continue to highlight to them those cases where we believe that fraudulent claims are being made."