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Customer Enquiries

Press Release   •   Dec 23, 2013 09:47 GMT

This media centre is a tool for journalists, and the press office deals with media enquiries only.

We’re sorry, but we are not able to respond to emails or calls from members of the public. Instead, please call our customer services team on 0845 611 2970.


For general enquiries, complaints or feedback, call 0845 611 2970 

Local call rates apply. Call costs may vary depending on your service provider. Calls may be monitored or recorded for training and compliance purposes. Lines are open Mon-Fri 8.15am-6pm, and 8.30am-2pm on Saturdays. Closed Sundays and bank holidays. Details of other numbers can be found at http://www.postoffice.co.uk/contact-us

About the Post Office

The Post Office (Post Office Limited) has an unrivalled national network of over 11,500 branches across the UK, more than all the high street banks combined, and sits at the heart of communities in Northern Ireland, Scotland, Wales and England. The Post Office has made a commitment to maintaining its network of branches at its current size and reach. It provides around 170 different products and services spanning financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services.

The Post Office serves over 17 million customers a week and a third of small businesses. Some 99.7% of the total population live within three miles of a post office and over 97% live with one mile of a post office. For many rural communities, the post office is the only retail outlet. Post Offices branches remain highly valued and trusted, and are the focal point of many communities. For more information, visit http://www.postoffice.co.uk/.

Please note the Press Office team can only deal with enquiries from the media.  Unfortunately they do not have access to customer information so can not help with customer enquiries.

If you have an enquiry regarding any Post Office product or service please visit postoffice.co.uk or call 0845Local call rates apply. Call costs may vary depending on your service provider. Calls may be monitored or recorded for training and compliance purposes. 611 2970.