Reality check on AI adoption: The share of companies using AI in customer service has dropped from 95 percent to 54 percent year-over-year AI delivers results in day-to-day service operations: Companies reduce response times and boost customer satisfaction by an average of 19 percent through the use of this technology The next step for AI is stalling: Data quality, system integration, and governa
High ambitions, low implementation: 62 percent of companies anticipate profound AI-driven changes to their operating models, yet only 38 percent have initiated the transformation It is not technology holding AI back, but rather organization, AI skills, and leadership: 49 percent cite a lack of AI skills as the biggest hurdle, while 37 percent consider their structures and processes unsuitable Mis
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The Entanglement Cost Trap: It is not the size, but the degree of entanglement with the parent company that drives one-time costs – in complex structures, these can exceed 15 percent of revenue.
Lasting Effects: Following the carve-out, ongoing costs rise by an average of 11 percent, particularly in IT, Finance, and HR – the loss of economies of scale makes itself felt.
Value Cr
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Technology transition needs to start within the next 5-10 years to meet European climate targets by 2050
Steel industry currently emits around 22 percent of industrial carbon emissions in the European Union
Hydrogen-based technologies are key to successful transformation
Financial viability and international competitiveness depend on state support, all the more given t
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Total investments more than double since 2018
Europe's leading countries are France (USD 1.3 billion) and the UK (USD 1.2 billion)
AI ecosystem in Europe much more fragmented than in China or the US
Brexit adds complexity
Munich, February 2020: Within the European AI ecosystem, the UK recorded the most new startups in 2019. In terms of investments made, France
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The cost of electronic components per vehicle will rise from US$3,145 to US$7,030 by 2025
Electromobility is the main driving force, with autonomous driving another important factor
Roland Berger study shows serious effects along the entire value chain
Munich, January 2020: The car of tomorrow will be a computer on wheels: autonomous driving, greater connectivity
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Large majority of financial service providers (81 percent) see the directive as an opportunity, but still don’t have suitable strategies months after its launch
Technology companies are viewed as the biggest competitors by most (71 percent) banks
80 percent of banks regard Open Banking as a priority but are still hesitant to act
Munich, December 2019: The new EU Payme
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Germany leads the pack on technology
Financial pressure on automakers is growing through the switch to electric mobility
New Battery-as-a-Service models could return OEM margins to higher profitability
Munich, December 2019: Germany has taken the lead from France on technology in a comparison of the seven major automotive nations. Germany now ranks third overall
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China's asset management industry is expected to grow rapidly in the next few years on the back of strong socio-demographic fundamentals
Thanks to the ongoing liberalization of financial services and the recent regulatory changes in this sector, access to the asset management market is improving significantly
In light of these developments, and given the importance of thi
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In Germany alone, the market for digital healthcare solutions could grow to EUR 38 billionOne fifth of all medical services could be replaced by artificial intelligence Tech giants will move into the healthcare market
Munich, October 2019: The market for digital healthcare products and services is growing faster than anticipated: The size of the European market is forecast t
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Singapore and the Netherlands saw the highest growth in numbers of electric cars and plug-in hybrids sold
Expansion of charging infrastructure remains crucial to the success of e-mobility – Netherlands leads the way
Falling prices for electric vehicles will further stimulate the market
Munich, October 2018: The heated debate surrounding climate ch
80 percent of mid-sized cities in the EU consider Smart City solutionsimportant – Only 20 percent have a strategyCity leaders expect Smart City projects to be profitableMore than half of the cities view utilities as central to delivery
Munich, September 2019: Smart City solutions are opening up a new market for utilities, especially in mid-sized European cities. This category of city considers