The Covid-19 Pandemic has turned the business world upside down. One of the most critical questions globally is how to secure the lives of firstline workers, so businesses can re-open again in a responsible manner.
H&M opens a new miniature flagship in the heart of Berlin, blending physical and digital shopping with a carefully curated, tech-led and customer-centric shopping experience
Human interaction is an indispensable part of effective customer service, yet many retailers are failing to recognise this. The success of the retail store depends on making every contact with the customer extraordinary.