Why The Battle is Won at the Frontline.
Turnpike WhitepaperStockholm, 2026By Thomas Berglund, Head of Hospitality at Turnpike Group
INTRODUCTION - HOSPITALITY IS NOT A PROCESS
Hospitality is not a process.It is not a checklist.It is not a system.
Hospitality is a feeling.
It is how a guest feels when they arrive tired.How they feel when something goes wrong.How they feel when someon
Roger Sjödin, Säljchef Turnpike, Stockholm, 26 november 2025
FIENDEN SOM STJÄL DINA KUNDER - UTAN ATT DU MÄRKER DET
Gå in i en matbutik en vardag vid femtiden.
Någon behöver hjälp i självscanningen som hakat upp sig.Någon letar efter personal vid mejerihyllan. Pantmaskinen är full.
Någon går runt och försöker hitta någon att fråga var senapen finns.Och en medarbetare - som gör sitt bä
Stockholm, 24th of November 2025
THE MOST EXPENSIVE PROBLEM IN GROCERY RETAIL
Walk into any grocery store at 17:10 on a weekday.
Someone needs assistance at self-checkout.Someone is searching for help in the dairy aisle.Someone is wandering the store trying to find an employee.And a staff member - doing their best - is running between tasks hoping to be everywhere at once.
A minute pas
Turnpike Whitepaper. Stockholm. 10 November 2025.
Retail is full of friction - the invisible force that steals time, drains energy, and frustrates customers. Turnpike was born to remove that friction and return flow to everyday work.
This is our story, our vision, and our proof that Human Tech is the future.
Chapters;
1) The War on Friction
2) The Information Gap
3) The Frictio
How a powerful partnership transforms the self-checkout experience from efficient to effortless.
The self-checkout revolution is accelerating worldwide.Retailers across the globe are embracing automation to meet rising consumer demands for speed, convenience, and autonomy.But as self-service expands, a new challenge emerges: how to keep the human touch alive and prevent friction between technol
Retail is changing faster than ever. Winners won’t be those who add more systems or guess harder – but those who strip away friction, embrace data, and put people first. “The store of the future cannot be built on guesswork,” says Linda Pimmeshofer, founder and CEO of Change Retail. “It must be powered by insights, simplicity, and genuine relationships.” With Turnpike, she shows how that future is
En oberoende studie från Retail Academics visar att Turnpikes lösning inte bara gör kunder och personal mer nöjda. Den frigör tid motsvarande en halvtidstjänst i en hypermarket - och kan ge över 3 MSEK i extra intäkter per år.
Turnpike utvecklar mjukvara som förändrar sättet butikspersonalen arbetar på. Med hjälp av uppkopplade wearables kommunicerar personalen smidigt och diskret, vilket drive
“Our Net Promotor Score is reaching the highest level it has ever been,” says Anne Sorensen, Sales & Service Manager at Magasin.
For Magasin, Denmark’s most iconic department store, customer service has always been at the heart of the brand. But in today’s competitive retail landscape, meeting rising expectations requires more than tradition - it requires innovation to reduce all unwanted
A Bold Leap for Retail: ITAB and Turnpike Announce Strategic Partnership to Redefine the In-Store Experience
Turnpike, a pioneer in real-time workforce management and smart communication solutions, is joining forces with ITAB — a global leader in creating immersive physical retail environments — to reshape the future of retail. This long-term strategic partnership marks a major step forward in
Friktion är butikens osynliga fiende. Den är lömsk. Den skriker inte – den piper. Ett tyst larm. Ett blinkande felmeddelande. En suck. En övergiven varukorg. Få saker saktar ner en butik lika mycket som friktion. Varje gång ett moment skaver eller får flödet att stanna till, sker 3 saker: Personalen stressas. Kunden irriteras. Intäkten riskeras. Turnpike finns till för att ta bort friktionen.
Turnpike Group, a pioneer in wearable technology solutions for frontline staff, is proud to announce its expansion into Norway. Turnpike has already seen strong adoption in Norway, with forward-thinking clients such as Strawberry and Vinmonopolet embracing its innovative platform. With growing demand, the company now takes the next step—ensuring an even closer collaboration with its customers.
Today, Extenda Retail, a leading provider of self-checkout systems, and Turnpike, the leader in wearable staff connectivity solutions, are proud to announce their fully integrated solution. Together, they introduce "Frictionless Self-Check-out" — a groundbreaking concept designed to revolutionize the shopping experience for both customers and staff.
