Turnpike Whitepaper. Stockholm. 10 November 2025.
Retail is full of friction - the invisible force that steals time, drains energy, and frustrates customers. Turnpike was born to remove that friction and return flow to everyday work.
This is our story, our vision, and our proof that Human Tech is the future.
Chapters;
1) The War on Friction
2) The Information Gap
3) The Frictio
How a powerful partnership transforms the self-checkout experience from efficient to effortless.
The self-checkout revolution is accelerating worldwide.Retailers across the globe are embracing automation to meet rising consumer demands for speed, convenience, and autonomy.But as self-service expands, a new challenge emerges: how to keep the human touch alive and prevent friction between technol
Retail is changing faster than ever. Winners won’t be those who add more systems or guess harder – but those who strip away friction, embrace data, and put people first. “The store of the future cannot be built on guesswork,” says Linda Pimmeshofer, founder and CEO of Change Retail. “It must be powered by insights, simplicity, and genuine relationships.” With Turnpike, she shows how that future is
En oberoende studie från Retail Academics visar att Turnpikes lösning inte bara gör kunder och personal mer nöjda. Den frigör tid motsvarande en halvtidstjänst i en hypermarket - och kan ge över 3 MSEK i extra intäkter per år.
Turnpike utvecklar mjukvara som förändrar sättet butikspersonalen arbetar på. Med hjälp av uppkopplade wearables kommunicerar personalen smidigt och diskret, vilket drive
“Our Net Promotor Score is reaching the highest level it has ever been,” says Anne Sorensen, Sales & Service Manager at Magasin.
For Magasin, Denmark’s most iconic department store, customer service has always been at the heart of the brand. But in today’s competitive retail landscape, meeting rising expectations requires more than tradition - it requires innovation to reduce all unwanted
A Bold Leap for Retail: ITAB and Turnpike Announce Strategic Partnership to Redefine the In-Store Experience
Turnpike, a pioneer in real-time workforce management and smart communication solutions, is joining forces with ITAB — a global leader in creating immersive physical retail environments — to reshape the future of retail. This long-term strategic partnership marks a major step forward in
Friktion är butikens osynliga fiende. Den är lömsk. Den skriker inte – den piper. Ett tyst larm. Ett blinkande felmeddelande. En suck. En övergiven varukorg. Få saker saktar ner en butik lika mycket som friktion. Varje gång ett moment skaver eller får flödet att stanna till, sker 3 saker: Personalen stressas. Kunden irriteras. Intäkten riskeras. Turnpike finns till för att ta bort friktionen.
Turnpike Group, a pioneer in wearable technology solutions for frontline staff, is proud to announce its expansion into Norway. Turnpike has already seen strong adoption in Norway, with forward-thinking clients such as Strawberry and Vinmonopolet embracing its innovative platform. With growing demand, the company now takes the next step—ensuring an even closer collaboration with its customers.
Today, Extenda Retail, a leading provider of self-checkout systems, and Turnpike, the leader in wearable staff connectivity solutions, are proud to announce their fully integrated solution. Together, they introduce "Frictionless Self-Check-out" — a groundbreaking concept designed to revolutionize the shopping experience for both customers and staff.
Turnpike, the leading Swedish wearable tech pioneer, and Playtech, a global leader in casino technology, are thrilled to unveil a transformative partnership aimed at revolutionizing the casino industry. This collaboration integrates Turnpike's advanced cloud service and wearable technology with Playtech's innovative casino solutions to significantly enhance staff efficiency and customer service.
Patrik Lundström has joined Turnpike Group as our new Chief Executive Officer. As we embark on this new chapter of growth and global expansion, Patrik's leadership and international experience will be instrumental in guiding Turnpike through its next phase of development, solidifying our position as a world leader in SaaS solutions for frontline workers.
Turnpike and Schaerer Unveil Groundbreaking Partnership with functional benefits for both staff & customers. From instant help requests to proactive alerts for grinder and refilling, and predictive alerts for beans and milk levels, the seamless integration ensures efficient operations. Enhanced productivity, reduced downtime and improved job satisfaction, as well as better customer experience.
