Telavox’s innovative product roadmap recognised in the prestigious Forrester Wave

The renowned research and advisory firm Forrester has recently released its highly anticipated report, The Forrester Wave™: UCaaS, Q3, 2023. In the report, Telavox is recognised as a Contender and one of the global leaders thanks to the company's strong offering in the Unified Communications as a Service (UCaaS) segment.

“Telavox continues to develop and improve our UCaaS solutions to meet the ever-evolving communication needs of businesses of all sizes and industries. I am proud and delighted that we are the only European founded company featured in the The Forrester Wave. It is proof that we are doing the right things and having a strong customer offering”, says Viktor Karlsson, CEO of Telavox.

The Forrester Wave is a reputable assessment to evaluate and compare products and services from technology and software providers. The methodology aims to provide insights and guidance to companies and organisations seeking the best solutions for their specific needs. The evaluation’s end result is shown in a graphical illustration, which helps decision-makers understand how different suppliers perform in relation to each other.

In the evaluation of Telavox and the company's UCaaS service, Telavox is recognised by Forrester as a Contender and one of the global leaders. The assessment has been made based on several selection criteria, such as current offering, product capabilities, user experience, strategy, support Services and market presence.

Telavox will continue to develop new products and solutions for the communication needs at hand and in the future. A significant trend in the market is that companies want to minimise the number of suppliers and systems to reduce their mobile subscriptions. This means new possibilities for companies like Telavox that provide a single platform for various countries. Artificial Intelligence (AI) is an integral part of this product development.

“Our dedication to simplification, both technically and operationally, has been the golden thread that brought us to success. While AI is a fascinating space, it's not our core; our core is delivering simplicity in a world that tends to overcomplicate. This approach has not only elevated us among the top global players but also made us proud standard-bearers of efficiency in the tech industry”, says Filip Olsson, CTO of Telavox.

Telavox has a clear roadmap for acting as an AI accelerator though, which was also something Viktor Karlsson recently highlighted when speaking about this topic connected to the Forrester Landscape Study released earlier this year.

About Unified Communications

Unified Communications (UC) involves integrating various communication tools. Everything is interconnected to facilitate the most effective communication with colleagues and customers through telephony, e-mail, chat, or video calls. The number of communication channels continues to grow. Therefore, ensuring that all these channels work seamlessly together is essential. Unified Communications enables seamless and efficient communication, both externally and internally.

About Telavox

Telavox is a software company in the telecom industry with over 20 years of experience in facilitating rewarding conversations. Our headquarters are located in Malmö, Sweden, and we have employees all over the world.

Press Contact

For inquiries, please contact Marthina Elmqvist, Head of Communications and Brand, at +46(0)768485698, marthina.elmqvist@telavox.com.