Skip to content
The Importance of Cognitive Ergonomics and Situational Awareness in the Control Room

Blog post -

The Importance of Cognitive Ergonomics and Situational Awareness in the Control Room

Well considered ergonomics in control room design enable effective decision making and minimize the risk of human error in the process.

According to Endsley and Smolensky’s Three-Level Model of Situational Awareness (1998)*, there is an increasing degree of awareness as information is processed at a higher level. But in order to achieve situational awareness, system subcategories such as mode awareness, spatial awareness and time awareness must all be considered.

Diagram of Endsley and Smolensky’s Three-Level Model of Situational Awareness

If we look at this graphic in the context of a control room, the performance of action is reliant on perception, comprehension and projection of the environment and data. A tidy and quiet working environment, that is conducive to making critical decisions, is paramount for perception. Comprehension of the task at hand is required to act both quickly and accurately. And projection of future states and events is critical to ensure operators remain one step ahead. In the control room, this future insight is often managed through data visualization and collaboration. Should all these factors align, then a timely decision can be made, and optimal performance is achieved.


When thinking about perception, and the working environment, it is critical that control room designers think about the full ergonomic paradigm - from the physical aspect to the mental aspect. This shift is often facilitated by prioritization of technology above other elements of control room design. We must consider how both environmental and workplace ergonomics affect the most important of all – cognitive ergonomics.


The definition of cognitive ergonomics, as stated by the International Ergonomics Association, is being “concerned with mental processes, such as perception, memory, reasoning, and motor response, as they affect interactions among humans and other elements of a system.”


The factors behind cognitive ergonomics make it a highly complex subject. Relevant topics include mental workload, decision-making, skilled performance, human-computer interaction, human reliability, work stress and training as these may relate to human-system design.


Disruption, interruptions, and information overload can all be factors which impair clarity of thought, and the subsequent wellbeing of those on the front line. This, combined with the rate at which technologies are iteratively improving systems, is intrinsically connected to increasing volumes of data and its subsequent analysis and interpretation – a process that fits within situational awareness.


If a control room operative doesn’t have optimum situational awareness, and the mental wellbeing to fulfil their role, then it becomes a threat to the services within which they operate. As a result, managing, reducing, or eradicating factors which impact situational awareness is paramount to avoid harmful situations and any impact on mission-critical and potentially life or death situations.


To find out how high performance KVM can be used to improve cognitive ergonomics in your control room, download Adder's latest white paper.

* Endsley, M. R. & Smolensky, M. W. (1998) Situational Awareness in Air Traffic Control: The Picture Human Factors In Air Traffic Control

Topics

Categories

Contacts

Related content

  • Adder Announces New Desktop Multi-Viewer for Control Room and Mission Critical Environments

    Adder Announces New Desktop Multi-Viewer for Control Room and Mission Critical Environments

    The ADDERView CCS-MV 4224 Delivers Ultimate User Control in 4K UHD
    Global Debut at ISE
    Directly connect a single workstation to four video, audio and USB sources Access any sources on a network when combined with an ADDERLink® INFINITY IP KVM matrix Seamless cursor interaction with sources as if using a single desktop Multiple, color-coded, screen configurations for fast channel identifi

  • 5G, Control Rooms and IP KVM: The Perfect Partners

    5G, Control Rooms and IP KVM: The Perfect Partners

    5G is designed to increase speed, reduce latency, and improve flexibility of wireless and mobile services, and it is expected that 5G will extend even further, allowing almost any mobile application to connect to anything at any time, in a flexible and reliable way. 5G opens the door to true machine-to-machine learning and new applications of IoT. How does KVM fit in with this?

  • When KVM meets AV Technology in the Control Room

    When KVM meets AV Technology in the Control Room

    We sat down with newly appointed Head of Product Management, Rafael Serrano, to discuss the latest trends and developments in control rooms and how high performance IP KVM and AV are merging technologies that put the operator in more control than ever before. In this Q&A, Rafael shares his expertise and insights on the industry today and what we can expect in the future.

  • The Importance of User Experience (UX) in the Control Room

    The Importance of User Experience (UX) in the Control Room

    The textbook definition of ‘user experience (UX)’ is easily explained, but it is more difficult to define what is meant by the term in practice. The UX of an AV solution is so often defined by the type of user, the application in which the user is operating, and the type of solution being operated. There are few environments where a good UX is more important than in the control room, but why?

  • How is the growth of social media impacting the control room?

    How is the growth of social media impacting the control room?

    Today, social media channels are one of the most popular forms of communication – used by individuals and organizations around the world to share news, updates, and information. But, how is social media being used in the control room? Read our latest blog to find out...

  • How Will Artificial Intelligent (AI) Impact the Control Room?

    How Will Artificial Intelligent (AI) Impact the Control Room?

    The benefits of artificial intelligence (AI) and machine learning in the control room are evident. But how do you ensure that this new technology, and the data it generates, can still be processed in real-time to ensure it is actioned appropriately by operators and handlers on the ground? Read our latest blog to find out.