Lions Direct Limited React to Results of Econsultancy’s 2018 Digital Trends Survey

With 19% of company respondents in Econsultancy’s 2018 Digital Trends survey choosing customer experience as their most exciting opportunity this year, Maidstone-based customer acquisition specialists, Lions Direct Limited has reacted.

Lions Direct Limited: About the firm

Direct sales and marketing specialists, Lions Direct Limited stand out in a hugely competitive market due to their commitment to delivering an outstanding customer experience. The Maidstone-based firm is proud of their proven track record of achieving high customer satisfaction scores. The firm’s high customer service standards and commitment to delivering a memorable and outstanding customer experience saw the young firm selected to conduct a pilot project for a local charity, with the opportunity to take the project nationwide upon a successful test campaign.

Approximately 13,000 digital professionals were surveyed as part of the annual Digital Trends survey carried out at the end of 2017 and the start of 2018. The report is based on a sample of almost 600 senior retail leaders. The survey showed that customer experience was high on the agenda, with 19% of those surveyed choosing customer experience as their most exciting opportunity this year.

In the survey, retailers identified customer experience as the most popular means to differentiate themselves. 26% of survey respondents stated that through fun, easy and valuable interactions with customers, they will seek to stand out from the competition.

CEO at Lions Direct Limited, Kamil Nosal argues that customer service and customer experience are interlinked. At Lions Direct Limited they put customer service at the top of their agenda. They are committed to providing both quality and quantity results for their clients. This is done through building relationships with consumers, establish a rapport with them, instilling trust and building brand loyalty.

The direct sales and marketing specialists provide clients with the highest standard of customer care, an exceptional customer buying experience, and the most loyal customer base. To do this, they present their brand ambassadors with continuous development and learning, ensuring they maintain strong product knowledge and have the ability to represent clients with complete confidence and professionalism.

CEO Kamil Nosal was intrigued by the results of the survey. With the UK retail industry suffering 50,000 job losses this year alone, the business owner believes that for the survival of the high street, it’s vital for companies to have a cohesive plan between online and in-store interactions and it’s critical for them to put customer experience at the top of their agenda.

Lions Direct Limited is a Maidstone-based direct sales and marketing firm. They have gained a reputation for their ability to deliver quality and quantity customer acquisition results, and they do this through their commitment to providing an outstanding customer experience.

Source: https://www.econsultancy.com/reports/digital-intelligence-briefing-2018-digital-trends-in-retail