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Brandon Caudle is ComAround's new blog writer

We are happy to present Brandon Caudle as our new blog writer. Brandon Caudle is a seasoned service and support industry practitioner and consultant, living and working in the US. He has more than twenty years of experience working in and with Fortune 500 companies.

Brandon was previously the service desk senior manager for one of the world’s largest insurance providers, where he drove ITIL and knowledge initiatives across multiple companies and countries. Today, Brandon uses his KCS expertise, skill set, and experience to assess, implement, and evolve knowledge and CRM solutions throughout the technical service and support industry.

As an industry expert on Customer Service, Brandon has authored several books, Customer Service Voodoo and Top 10 Leadership Strategies to Build an Exceptional Team (Co-written with Darien Chimoff), written for the Technical Support Industry (HDI’s Support World) and spoken at Conferences and events for Customer and Technical support.

Read his first ComAround blog article "Meeting customer needs with Knowledge centrered support"

Read more about Brandon, and check his blog




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Topics

  • Data, Telecom, IT

Categories

  • zero level support

Contacts

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