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Don't get left behind.
Don't get left behind.

Press release -

Time to make your mind up on that timeshare compensation claim

The timeshare claims train may be leaving the station. If you are not on it, you could miss out...

Consumer protection

Since January 1999 there have been laws in Spain to prevent timeshare companies taking advantage of consumers.  The timeshare business was out of control and needed reining in.  The trouble was that most resorts took no notice of the protective rules.  Why should they?  They were making money hand over fist and nobody was penalising their lawlessness.  The illegal contracts were a civil matter and foreigners didn't have the time, means or energy to navigate the labyrinthine Spanish court system.

Expert claims companies came to the rescue.  For a fee they took on the timeshare companies and doggedly pursued justice through the courts, no matter what excuses and obstacles the resorts' expensive lawyers threw at them.  In the beginning claims were slow, taking years to complete.  Andrew Cooper, CEO of European Consumer Claims (ECC) remembers:  "One by one we overcame their arguments and delaying tactics.  Precedents were set.  Gradually the process got easier and quicker, and now the resorts have nowhere to hide.

Paying the price

"The timeshare 'Wild West' years have caught up with the industry," continues Cooper. "We should keep in mind that these were not victimless crimes.  The piles of money the resorts made came from ordinary, hard working people, many of whom could ill afford it.  It is only fitting that timeshare companies are made to pay back and compensate those same consumers they took from in the first place.

"Some resorts,are being forced into very uncomfortable places, financially speaking," says Mr Cooper.  "They are upset and many of them are blaming claims firms for their hardships.  In fact they have brought their situations entirely on themselves.

"Past powerhouses like ANFI, Club la Costa, Diamond Resorts Europe, Azure and Silverpoint have all been reported as suffering in one way or another, with some of these even facing liquidation.

Out of cash

"There are many people who are on the fence about whether to make a claim," Andrew Cooper explains.  "People who don't want to make a fuss, or who have bought into the resorts' narrative that a few silly rules being broken wasn't that big a deal.  

"Leaving the moral questions aside, making a compensation claim now could be the only way many timeshare owners come away with anything at all.

"If a resort goes into liquidation, which many are doing because of the avalanche of compensation awards against them, then registered creditors have to be prioritised by the administrators 

"People who are entitled to compensation should really make their choice as soon as they can.  If they decide to go ahead they can often secure themselves tens of thousands of pounds, sometimes more.  They can still holiday in timeshare resorts, as most of them are now available on regular bookings sites and often for less than a member would pay in maintenance fees.

"Deciding not to claim means they continue to holiday with their club as normal, but with the possibility that the club folds and, worst case scenario, they lose their membership and money.  The members would have nothing at all to show for their loyalty.

Choose wisely

Mr Cooper adds a final note of caution: "Don't just choose a timeshare claims firm because they called you out of the blue, or because you found them on Google.  Unfortunately there are a huge amount of fraudsters waiting to take your money but not actually pursue the claim.

"The best advice is from another owner who you trust and who has already claimed successfully

"There are consumer associations who are happy to advise you on the subject.  There is also a website which provides resources to help you do your own due diligence

"Or you can get in touch with our team, for a free, confidential chat."

Related links




ECC provides timeshare claims services, expert advice and help

E: (for media enquiries):

E: (for client enquiries) EUROPE:  USA:

T: EUROPE: +44800 6101 512 / +44 203 6704 616.  USA: 1-8777 962 010

Monday to Friday: UK timings: 9am-8pm. Saturday/Sunday closed.  USA 9am -8pm EST.  Sunday closed

Follow European Consumer Claims on Facebook here

Follow European Consumer Claims on Twitter here

Follow European Consumer Claims on LinkedIn here

Follow European Consumer Claims on Medium here

Follow European Consumer Claims on YouTube here

Follow European Consumer Claims on Newsdesk here

Follow Andrew Cooper (CEO of European Consumer Claims) on Twitter here

Andrew Cooper background article can be read here


Mark Jobling

Press contact Communications Director Communication +442039962044 European Consumer Claims

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Timeshare Advice Centre is entirely independent of the Timeshare "industry bodies" and the Timeshare resorts/groups that fund them, so we offer genuine, unbiased advice.

Timeshare Advice Centre has its UK Office in Henley-on-Thames, supported by a network of regional offices throughout the UK.

We are a genuinely independent organisation with no connection to the Timeshare "Industry bodies", Resorts, Management Groups, "Resellers" or Exchange networks which benefit (directly or indirectly) from the Timeshare fees that you pay - so the advice and help we offer is genuinely unbiased.

The team at Timeshare Advice Centre have a wealth of experience in all types of timeshare, points and "fractional" schemes and has the legal means of releasing you from unwanted contracts and/or claiming compensation for mis-selling.

Timeshare Advice Centre (TAC)
The Old Boathouse, 26 Thameside,
Henley-on-Thames, Oxfordshire, RG9 2LJ,