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Southern's Project Manager Annabel Jackson and Station Manager Jane Arnell open Balham station's new customer comforts
Southern's Project Manager Annabel Jackson and Station Manager Jane Arnell open Balham station's new customer comforts

Press release -

Balham's new station facilities bring relief

Customers at Balham station now have new Ladies’ and Gents’ toilets, thanks to train operator Southern Railway’s station improvement programme.

For years the station had just one toilet, an accessible facility that was available for all passengers, making it more likely to be engaged. The new toilets relieve the pressure, not only keeping the accessible facility free for those who need it most but also allowing more time for cleaning and maintenance.

The two toilets, on Platforms 1 & 2, have been created in what used to be a staff area. Other space has been extended for staff facilities.

Keith Jipps, Infrastructure Director for Govia Thameslink Railway, which operates Southern services, said: “This is a neat conversion into smart new facilities for our customers. These improvements might seem small but they make a very welcome difference to comfort and travel experience for thousands of passengers using the station.”

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For more information, contact the press office on 0203 750 2031.

Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – cross-London services between Bedford/Peterborough/Cambridge and Brighton/Horsham/East Grinstead, and between Luton/St Albans and Sutton/Wimbledon/Rainham; plus services between London and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

www.southernrailway.com, www.thameslinkrailway.com, www.gatwickexpress.com, www.greatnorthernrail.com

Govia Thameslink Railway
United Kingdom