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Nine out of ten Great Northern passengers are satisfied with the cleanliness of their trains
Nine out of ten Great Northern passengers are satisfied with the cleanliness of their trains

Press release -

Great Northern passengers are the nation’s most satisfied with train cleanliness

Passengers on Great Northern are the country’s most satisfied with the cleanliness of their trains, according to survey results published today [13 April] by the passenger watchdog Transport Focus. Among rail passengers interviewed for the national survey over the past 12 weeks, 91 per cent of those using Great Northern said they were satisfied with how clean the interior of their train was – 12 percentage points above the national figure of 79 per cent.

The survey also shows that train cleanliness is now one of the most important aspects of passengers’ journey experience, topped only by punctuality and level of crowding.

Great Northern had the second-highest scores for both overall satisfaction (95 per cent, behind only c2c) and level of crowding (84 per cent, behind only Merseyrail). For satisfaction with punctuality, Great Northern’s 85 per cent was two points above the national figure.

Nine in every ten Thameslink passengers were satisfied with their journey overall, and 85 per cent were satisfied with train cleanliness. The operator was consistently above the national figure for all aspects reported.

Rob Mullen, Train Services Director for Great Northern and Thameslink, said: “We’re grateful to our customers for this encouraging vote of confidence. It’s great to see our hard work is paying off, but we know we’ve got to keep that hard work going to ensure everyone’s health and comfort as we welcome them back to the railway.

“The safety of our passengers is our top priority. We sanitise all of our train carriages every day and use a long-lasting viricide across stations and trains which kills coronavirus for weeks at a time.”

To keep passengers and staff safe, Great Northern and Thameslink are continuing an enhanced cleaning regime focused on touch points. All train carriages are sanitised every day, and viricides are applied regularly to give long-lasting protection across stations, trains and staff areas. Weekly Covid safety checks are carried out across trains and stations, looking at cleaning and passenger information. All air-conditioned trains continually refresh the air in each carriage every six to nine minutes.


Note for editors

The Transport Focus Rail User Weekly Survey asks passengers in Great Britain about their experience of a wide range of aspects of their most recent rail journey. Results are published here – national figures are issued each week, while aggregated results for selected aspects and individual train companies are published every 12 weeks.



For more information, contact the press office on 0203 750 2031.

Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – cross-London services between Bedford/Peterborough/Cambridge and Brighton/Horsham/Littlehampton/East Grinstead, and between Luton/St Albans and Sutton/Wimbledon/Rainham; plus services between London and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

Govia Thameslink Railway
United Kingdom