Skip to content

Press release -

GTR extends industry compensation scheme to non-season ticket holders on Thameslink and Great Northern

Govia Thameslink Railway is extending the additional industry compensation scheme for Great Northern and Thameslink passengers most affected by disruption caused earlier by the introduction of the May timetable.

In addition to an existing offer of payments to season ticket holders, regular travellers such as part-time workers who do not have a season ticket, could now be eligible for compensation.

Qualifying passengers are those who have made a minimum of three days’ return travel in any week, Monday to Sunday, in the period 20 May to 28 July from the most affected stations. Passengers using discounted books of Carnets are included.

Compensation will be based on the cost of tickets purchased for a period of between one and four weeks. The value of compensation may vary according to ticket type.

Passengers are advised to retain any tickets, receipts or other proof of travel where possible to support an application. Oyster Pay As You Go and Contactless customers should register their card on the TfL website and request a journey history to facilitate claims.

Chief Executive Officer Patrick Verwer said: “We have listened to feedback. We believe it is right to extend the compensation scheme beyond season ticket holders to other regular travellers.

“We are sorry for the disruption in the weeks that followed the May timetable change. Overall, the train services on Thameslink and Great Northern have been stable, more reliable and more frequent since the introduction of the interim timetable on 15 July. We have also introduced 200 more services than before the May timetable change.”

Phase 1 of the scheme, in which GTR will begin contacting qualifying season ticket holders, will begin this week. For full details of the scheme and how it is being phased, passengers should visit


Editor’s notes

Regular travellers are those who do not hold a season ticket but have a minimum of three days’ return travel in any week, Monday to Sunday, between 20 May and 28 July. Eligible tickets include:

  • Anytime and Off-Peak Day Travelcards, Singles or Returns
  • Peak and Off-Peak Carnets
  • KeyGo (GTR’s Pay As You Go smartcard scheme)
  • Oyster Pay As You Go
  • Contactless
  • Railcard discounted tickets



Govia Thameslink Railway

The scheme relates to Thameslink and Great Northern passengers only.

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria,,,

Related content

Govia Thameslink Railway
United Kingdom