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​Improved compensation for Thameslink and Great Northern passengers

Press release   •   Dec 02, 2016 14:24 GMT

Fares on Thameslink and Great Northern will rise by an average of 1.8% next year, in line with the annual increase of other train operators, but the good news is they will benefit from an enhanced compensation scheme for delays.

From December 11, passengers on these routes, along with their counterparts on Southern and Gatwick Express, will be the first in the country to benefit from Delay Repay 15. This will enable passengers to claim compensation for delays to their journey of 15 minutes or more, rather than the current 30 minute threshold.

Govia Thameslink Railway CEO Charles Horton said: “Our passengers will be the first to benefit from this enhanced delay repay scheme. It is something our passengers have been telling us they wanted for some time so I am delighted we are able to deliver it to them. Our aim is get passengers where they want to go on time, but if we don’t, it is right that they are compensated.”