Largest (and clearest) ever passenger information display goes live at Victoria Station putting passengers first

Network Rail have issued the following press release about better customer information at London Victoria:

• Single 12m2 display uses full colour high definition LED technology making it the largest and most flexible display installed at any Network Rail managed station.
• High-definition displays can run animations, inter-modal transport information and other graphics to convey information more clearly to passengers.

Britain's largest and clearest single passenger information display has gone live at Victoria Station this week.

The giant 5 by 2.5 metre full-colour LED display is situated above the metro concourse providing passengers with clearer information than ever before.

The new display allows for more information to be shown and in addition to regular departures information it can show platform guidance, safety messages and network disruption information, all in real-time. In future the display could be programmed to show animations and videos.

The existing passenger information displays relied on similar but older LED technology which limited display size and the type of information that could be shown. This use of the latest LED technology offers infinite flexibility in terms of colour and presentation of the information displayed to the travelling public.

The new display is part of Network Rail's 'Putting Passengers First' initiative and follows the installation of a similar but slightly smaller display at London Waterloo earlier this year.

Network Rail, train operating company Govia Thameslink Railway, and display provider Infotec have worked together on the development of the new display over the past year.

John Halsall, Network Rail Southern region managing director, said: “Accurate, real-time, and easy-to-understand customer information is critical to passengers’ experience in stations and is key to putting our passengers first.

“We’re really happy to see the introduction of this new technology at London Victoria which, in its prominent position, will provide passengers with even more useful information to help them make more informed decisions about their journey.”

Angie Doll, Managing Director for Southern and Gatwick Express, said: “We’re delighted to be working closely with Network Rail to continue improving communication for customers at London Victoria. We know that timely information is vital for our customers, and this fantastic display provides information with clarity and impact during normal operation and at times of disruption.”

When passengers return following the easing of COVID-19 restrictions, they will benefit from the new, larger display which is visible from a greater distance in the station.

Notes to Editors

• The Network Rail Telecoms Team (NRT) is responsible for providing the regions with the connectivity for key station services such as customer information.
• More information on the display at London Waterloo can be found here: https://www.networkrailmediacentre.co.uk/news/london-waterloo-trials-new-high-definition-colour-screen-to-provide-better-passenger-information

Contact information

Scott Wilson

Media Manager
Network Rail
07395 389658
scott.wilson@networkrail.co.uk