Southern reunites lost Rugby World Cup final tickets with fan

Martin's colleague picks up the tickets

One relieved rugby fan will be sitting comfortably at Twickenham watching Australia take on New Zealand at Saturday’s Rugby World Cup final thanks to some sterling work by Southern staff to reunite him with his lost tickets.

Martin, a Southern passenger, inadvertently left his bag on a Southern train last week which ended up at Southern’s Littlehampton cleaning depot. In the bag were tickets for the Rugby World Cup semi-finals and final - destined for his boss. Luckily, Martin’s contact details were also in the bag so Southern staff at the depot pulled out all the stops to try to reunite Martin with his bag, and his boss with his tickets.

Thanks to some sterling detective work by Southern’s Senior Train Presentation Manager, Christine Smith and Senior Customer Relations Manager, Julie Allan, the bag was collected at Govia Thameslink Railway’s head office by a colleague of Martin’s in time for the semi-final matches.

Martin was full of praise for the extra mile that Christine and Julie went to and told them: “I cannot thank you and your team enough. You really have saved the day.”

Christine Smith said: “As soon as I learned what was in the bag, I knew time was of the essence. I’m so glad that we were able to help Martin.”

Julie Allan said: “The quick actions of Christine and the staff at Littlehampton certainly turned what could have been an extremely disappointing experience into the best possible outcome. It was our pleasure to reunite Martin with the tickets.”