Categories: improving service

Southern Rail and Gatwick Express passenger satisfaction best for seven years

Passenger satisfaction with Southern Rail services is at its highest level for seven years, according to an independent survey by national passenger watchdog Transport Focus, published today.
Satisfaction with Southern rose 8 points year-on-year to 82% in the autumn 2019 survey. Sister company Gatwick Express is also at a seven-year high, at 89%, and Thameslink has risen 4 points, to 82%.
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