On International Stammering Awareness Day, STAMMA launches the 'End the Phone Call Nightmares' campaign, urging businesses to adopt free training to improve accessibility for people who stammer, preventing call mishandling and ensuring compliance with legal duties for disabled customers.
STAMMA are launching ‘End Phone Call Nightmares’ campaign, on 22nd October, claiming that millions of calls made by people who stammer are mishandled every year. Businesses have a legal duty to anticipate and act on the needs of disabled customers so they can access services. Despite this, the report found that 65% calls reported in their survey were mishandled.
STAMMA's new Advocacy Service helps people who stammer take effective action in the face of discrimination.
STAMMA has been working with J. Scott Yaruss (Professor in Communicative Sciences and Disorders) and his team at Michigan State University on YouGov Polling to ascertain how many people believe they have a stammer. Their latest 2021 polling suggests a figure of 2%.
Recent survey suggests number is more than double than previously believed as National Charity calls for more representation within the media.
CEO of British Stammering Association, Jane Powell, explains the new awareness campaign - the largest in the charity's history.
