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Press release -

Smartphones have replaced bank branches for millennials managing money on the go

London, UK – 30 October 2017: Seven in 10 millennial Brits now use their mobiles to keep their financial affairs in order, according to research launched by Visa. Visa’s third Digital Payments study asked over 42,000 Europeans, including more than 2,000 UK respondents, about their attitudes to alternative forms of payment and money management.

The findings show that 69% of British people between the ages of 18-34 say they have used a mobile banking app, with more than half (53%) noting that they do so regularly. By comparison, 38% of total respondents across the country regularly conduct their banking via an app. The results reflect both increased investment in digital offerings from traditional providers, coupled with a growing number of app-first “challenger banks” entering the market.

UK consumers are also making use of the increased ability to quickly and securely make payments on their phone. Over a third (34%) note they have now made a peer-to-peer (P2P) digital payment via a mobile device, with millennials again leading the way as three fifths (59%) have sent mobile money to a family or friend.

With more mobile devices coming equipped with fingerprint scanners, millennials also demonstrate an increased appetite for using biometric technology when authenticating their identity. Thirty-five percent of 18-34 year-olds would prefer to make P2P payments using biometrics, compared with a national average of 30%; while 37% would like to use this technology in conjunction with a banking app, compared to 31% of total respondents.

Jonathan Vaux, Executive Director of Innovation Partnerships at Visa, says: “Mobile technology has revolutionised the retail banking industry. Until relatively recently, simple transactions such as transferring money between accounts meant visiting a bank branch in person. We are now seeing banks embrace the flexibility offered by apps to reduce the pain points for customers and allowing them to stay on top of their finances while on the move. In essence, anyone with a smartphone or tablet is now able to take their bank branch with them wherever they go.

“London is one of the fintech centres of the world. By offering both security and convenience via mobile without compromising on customer service financial institutions are capturing the imaginations of younger British consumers. As a payments provider we are working with partners of all sizes to ensure we offer best-in-class solutions to meet customer needs and remove the friction from mobile money management.”


About the Digital Payments Study

The Digital Payments study was commissioned by Visa and conducted by Populus between June and July 2017 among 42,000 online consumers in 22 European markets including Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Israel, Italy, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, Turkey and the UK. There were 2,077 respondents in the UK. The study provides a snapshot of consumer attitudes and behavioural insights around alternative forms of payments including mobile payment, digital wallets, and peer-to-peer payments among others.


About Visa

Visa Inc. (NYSE:V) is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world's most advanced processing networks — VisaNet — that is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants. Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, pay ahead with prepaid or pay later with credit products. For more information, visit our website (, the Visa Vision blog (, and @VisaNewsEurope.


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About Visa Europe

Visa Europe is a payments technology business owned and operated by member banks and other payment service providers from 38 countries.

Visa Europe is at the heart of the payments ecosystem providing the services and infrastructure to enable millions of European consumers, businesses and governments to make electronic payments. Its members are responsible for issuing cards, signing up retailers and deciding cardholder and retailer fees. Visa Europe is also the largest transaction processor in Europe, responsible for processing more than 18 billion transactions annually.

There are more than 500m Visa cards in Europe, while €1 in every €6 spent in Europe is on a Visa card. Total expenditure on Visa cards exceeds €2 trillion annually, with €1.5 trillion spent at point-of-sale.

Visa Europe is an independent business with an exclusive, irrevocable and perpetual licence to use the Visa brand in Europe. Visa Europe works in partnership with Visa Inc. to enable global Visa payments in more than 200 countries and territories.

For more information, visit and @VisaEuropeNews

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