Reality check on AI adoption: The share of companies using AI in customer service has dropped from 95 percent to 54 percent year-over-year AI delivers results in day-to-day service operations: Companies reduce response times and boost customer satisfaction by an average of 19 percent through the use of this technology The next step for AI is stalling: Data quality, system integration, and governa
Geopolitics emerges as the primary risk driver: 88 percent of family offices view it as their most pressing challenge Family offices are reallocating assets: Private equity is gaining significant weight, with over 50 percent of respondents planning to increase their investments International investment remains the norm: 90 percent invest globally—primarily in North America (88%), Northern Europe
High ambitions, low implementation: 62 percent of companies anticipate profound AI-driven changes to their operating models, yet only 38 percent have initiated the transformation It is not technology holding AI back, but rather organization, AI skills, and leadership: 49 percent cite a lack of AI skills as the biggest hurdle, while 37 percent consider their structures and processes unsuitable Mis
Consumers caught between confidence and crisis concerns: 69 percent rate their own health positively – while almost one in two view the economic situation in their own country negatively Brands are losing their appeal: Only 21 percent still cite brand reputation as a key reason for purchase – personal networks and peer recommendations are gaining relevance AI is influencing purchase decisions: 93
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Joint Roland Berger study with the aviation associations ADS, BDLI and GIFAS highlights improved resilience, yet warns of structural vulnerabilities amid rising geopolitical risks.
Around one third of surveyed companies see a significant need for action in relation to the current ramp-up in production.
Ongoing material shortages continue to weigh on the industry: 55% of compani
2025 marks the strongest year in the firm’s history (> €1bn revenue)
Above-market growth across all core regions: Germany +5%, Asia +19%, Americas +11%
Targeted acquisitions strengthen presence in key growth segments
Munich, May 2026: Global strategy consultancy Roland Berger generated revenues of €1.01bn in 2025, making it the most successful year in the firm’s history. In Germany, the
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The Entanglement Cost Trap: It is not the size, but the degree of entanglement with the parent company that drives one-time costs – in complex structures, these can exceed 15 percent of revenue.
Lasting Effects: Following the carve-out, ongoing costs rise by an average of 11 percent, particularly in IT, Finance, and HR – the loss of economies of scale makes itself felt.
Value Cr
