Press release -
Turnpike and Playtech Announce Groundbreaking Partnership to Revolutionize Casino Operations
Stockholm, Sweden – 3 October 2024
Turnpike, the leading Swedish wearable tech pioneer, and Playtech, a global leader in casino technology, are thrilled to unveil a transformative partnership aimed at revolutionizing the casino industry. This collaboration integrates Turnpike's advanced cloud service and wearable technology with Playtech's innovative casino solutions to significantly enhance staff efficiency and customer service.
Seamless Integration for Enhanced Casino Experience
The partnership leverages real-time alerts to streamline casino operations. Staff can quickly respond to customer needs and operational issues through easy-to-use smartwatches. This integration ensures that staff are always in the right place at the right time, providing superior service and improving overall casino efficiency.
Patrik Lundström, CEO at Turnpike, stated, "This partnership with Playtech is a significant milestone. By integrating our wearable tech with Playtech's casino solutions, we are creating a seamless experience that benefits both staff and customers. Our goal is to make casino operations smoother and more efficient, ultimately providing a superior gaming experience."
Key Benefits and Features
- Instant Help Requests: Customers can request assistance with a simple touch on the screen, ensuring quick and efficient service.
- Proactive Problem Solving: Staff receive immediate notifications on their smartwatches when machines need attention, allowing for swift issue resolution.
- VIP and All-Hands Alerts: Special alerts for VIP guests and urgent situations ensure that critical issues are addressed promptly, enhancing the customer experience.
Mark Allan-Jones, SaaS Commercial Partnerships Manager at Playtech, added, "We are excited to collaborate with Turnpike to bring unique solutions to the casino industry. This integration allows us to offer an innovative service to our operators, ensuring that their customers have an exceptional experience every time they visit."

Patrik Lundström, CEO Turnpike Group
One of the key beneficiaries of this partnership is Svenska Spel and Casino Cosmopol, which shared that "The integration with Turnpike and Neon has elevated our casino experience to the next level. Our work environment has improved, and our guests enjoy a seamless, and a more friction-free visit with service buttons. It's a true win-win for everyone!"
About Turnpike
Turnpike is a Swedish company specializing in wearable tech and cloud services for enhancing staff efficiency and customer service. Founded in 2016, Turnpike has been at the forefront of integrating technology into hospitality and retail, partnering with giants like Casino Cosmopol, Clarion Hotel and others.
About Playtech
Playtech is a leading technology company in the gaming and financial trading industries. Founded in 1999, Playtech provides innovative, value-added solutions to the world’s leading regulated online gaming operators, retail and land-based casino groups, government-sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets.
For more information and to book a demo, please contact:
Carl Norberg
carl@turnpikegroup.com
Mark Allen-Jones
SaaS Commercial Partnerships Manager at Playtech
Mark.Allen-Jones@playtech.com
Topics
Turnpike is transforming the way employees in hospitality and retail work by providing seamless, discreet real-time communication. Our solution enhances staff coordination, improving customer service, engagement, and operational efficiency.