Press release -
Everise receives a trademark for its Systematic Insights® brand and methodology
21 April 2020, Singapore - Everise, the next generation BPO that is disrupting the industry by tech enabling customer experience, has received a trademark for its leading Systematic Insights® program and methodology.
Essentially, the company offers consultation services to customers to help identify process deficiencies that tend to result in increased contact volumes, higher cost and decreased customer satisfaction.
“A good product or even a proven product, does not always translate to sustained growth,” says Sudhir Agarwal, CEO of Everise. “Our mission is to help brands beat their competitors by turning their consumers into fans, and products into passions.”
By providing cross-functional analysis of the business process and customer experience, Everise uses data to identify the root cause of customer contacts, and helps solve issues and potential issues, to reduce cost, increase revenue, and improve overall customer satisfaction.
Peter Butler, General Manager of the Systematic Insights® (SI) program, explains, “We help customers understand the driving issue - what drives those contacts - and resolve it on a global scale; then those customers never have a need to contact us.”
A key customer of Everise says that, "As a result of the SI teams’ work with our business, we estimate that the savings on the support side is roughly 26.8 million dollars."
Systematic Insights® offers valuable information during the product or service development cycle to drive customer satisfaction.
Another Everise customer endorsed this by saying, “The information we've been able to leverage from the SI model has been critical to understanding where our team should focus, and also to represent great case studies of sharing best practices.”
Along with the consultation services, Systematic Insights® helps with business process re-engineering process improvement and enterprise architecture design. Customers can tap Everise to collaborate, or be an outsource services partner for product development consultation, product testing, as well as technology consultation and testing of electronic devices, computer software, and computer hardware.
To learn more, visit weareeverise.com.
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Notes to editors:
- Everise customers are quoted under strict confidentiality agreements
- Video: https://vimeo.com/375567797
- More information about Systematic Insights®: https://weareeverise.com/why-everise/systematic-insights
Related links
Topics
- Business enterprise
Categories
- bpo
- customer experience
- sudhir agarwal
- systematic insights
- customer service
- product experience
- global business process outsourcing
- everise
- pre-release field and beta testing
- enterprise architecture
- process improvement
- next generation outsourcing
- customer satisfaction
About Everise
Everise is a global experience brand extending CX transformation to enterprises from the Fortune 500 to the world’s most beloved unicorns to high growth tech startups. With 13 experience centers located strategically across five countries, Everise leverages the unique strengths of specific geographies and populations to provide partners with outsourced CX that is affordable, sustainable, agile, capable and fluent in over 20 languages. Learn more at weareeverise.com.
For media enquiries, please contact:
Illka Gobius, Pinpoint PR Pte. Ltd., illka@pinpointpr.sg, +65 9769 8370
For corporate enquiries, please contact:
Jade Randall, Senior Manager, Corporate Communications & Brand, Everise, Email: jade.randall@weareeverise.com
