Miami’s One80 want more firms to place real emphasis on retaining customers

With an ever-increasing number of competitors within the American sales and marketing industry, advertising customer acquisition services, One80 wants to remind companies that existing customers are just as – if not more – important. 

One80: https://www.one80miami.com/our-process

Miami-based sales and marketing specialists One80 have previously gone on record citing the importance of retaining customers, and have now issued a rallying statement after witnessing first-hand how many small-medium sized businesses and entrepreneurs in America are failing to truly retain their customers, despite having quality products and services to offer.

“With such ferocious competition in virtually every industry present in the US, it’s crucial to do the absolute utmost in order to protect and maintain an existing customer base. We want SMEs to look themselves in the mirror and ponder if they could be doing more to retain their existing clients and customers,” states Tofiq Bolwala, the sales and marketing entrepreneur who spearheaded One80’s inception in Miami.

As the old business adage goes ‘it costs more to sign up a new customer than it does to maintain an existing one’, yet despite this, One80 encounter customers on a daily basis that feel ‘ditched’ by brands, as if they were less of a priority than newer customers.

“Why are there not more systems in place to ensure existing customers and clients become raving fans – spreading positive word of mouth and referrals wherever they may go? To us, it’s crazy. Simply having a quality product is not good enough anymore. Place genuine emphasis on retaining customers – they know what faux service looks and feels like in present day 2018,” adds Bolwala.

One80 is an outsourced sales and sports promotions company based in Miami. The firm specialises in a personalised form of marketing, which allows them to connect with consumers on behalf of their clients’ brands. By connecting with consumers via face-to-face marketing techniques, the firm is able to establish long-lasting and personal business relationships between brand and consumer. This often leads to increased customer acquisition, brand awareness and brand loyalty for their clients.

For more information about One80 and the opportunities they’re offering to the sports-minded individuals of Miami - or the services they offer new and existing clientele, visit their website at www.one80miami.com